THE DAY AFTER

A POST-DEPLOYMENT
SHAREPOINT SURVIVAL
GUIDE
Eric Shupps
SharePoint Server MVP
eshupps@binarywave.com
Sponsored by:
Visit us on the web at www.binarywave.com
Real-time application monitoring, event
management, and operational health
metrics for Microsoft SharePoint
Reduce troubleshooting time by up to 30%
Increase efficiency and improve user satisfaction
Avoid downtime and costly outages
Meet or exceed service level agreements
Maximize investment in current infrastructure
2
CKS:DEV
The
SharePoint
Cowboy
Patterns
&
Practices
Eric Shupps
www.sharepointcowboy.com www.slideshare.net/eshupps facebook.com/sharepointcowboy @eshupps
10
4
Branding Apps
Search Taxonomy Navigation
Social
Security Content Features
5
Plan to Succeed
Create Excitement
Demonstrate Clear Value
Win Quickly and Often
Listen, Accept and Adapt
Solve Core Problems
6
Different doesnt always mean better
More capabilities often results in a
longer learning curve
The current process may be poor but
its familiar
Just because you understand the
technology doesnt mean users will
What you want may not be what the business
wants (or needs)
7
Formal Informal
Contextual On Demand
8
Guidelines
Roles
&
Responsibilities
Ownership Empowerment
9
Operational Stability
Incidents Performance
Event
Velocity
Availability Uptime
Error
Rate
Disaster
Prevention
Disaster
Recovery
Data
Protection
10
Hardware
Network
Server Applications
Dependent Applications
Systems
Software
Operating System
Database
Services
Delivery
Response & Resolution Time/Rate
User Satisfaction
11
Authorized Access
Unauthorized Access
Auditing
Response Plan
Breach Detection
12
Event Management
Incident Management
Request Fulfillment
Access Management
Problem Management
IT Operations Control
Facilities Management
13
Monitoring
Investigation
Assignment Escalation
Review
14
Its Never Too Late for a Good Plan
Adopt or Die
Assume to Fail
Education is Everything
Cultivate Contribution
Understand Your Value
What You Dont Know Will Hurt You
Expect the Worst
Good Processes Deliver Good
Results
Stay in Control