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BlackBerry Desktop Software
Release Notes
6.1 b34
About this product
The BlackBerry® Desktop Software works with BlackBerry devices to complete the following tasks:>Add, update, or remove device applications and BlackBerry® Device Software>Back up and restore your device data>Switch your device to a new BlackBerry device>Synchronize your organizer data>Synchronize your media
New features and enhancements
The new features and enhancements for the BlackBerry® Desktop Software 6.1 include the following items:CertificatesIf your smartphone is associated with a BlackBerry® Enterprise Server, you can download, import, andsynchronize certificates between your computer and your smartphone.FilesYou can use the Files feature to copy files between your smartphone or tablet and your computer.Media filesYou can now synchronize and import encrypted media files.Wi-Fi® music syncYou can use Wi-Fi music sync without launching the BlackBerry Desktop Software.
Fixed issues
This section lists fixed or closed issues between the BlackBerry® Desktop Software 6.0.2 bundle 45 and the BlackBerry Desktop Software 6.1 bundle34.
Installation/Connection
On occasion, you might receive the following error message when you update or install the BlackBerry Desktop Software: "BlackBerry DesktopSoftware has encountered a problem and needs to close. We are sorry for the inconvenience. (DT 1062162)
 
If you install BlackBerry Desktop Software 6.0, you can also install earlier versions of the BlackBerry Desktop Software. (DT 697124)
Backing up and restoring data
When you're viewing the progress screen during a backup, the amount of data that's being backed is incorrect. However, your data is stillbacked up. (DT 1230225)In some cases, BlackBerry® PlayBook™ tablet media files cannot be successfully backed up. (DT 1178499)It takes at least a minute to cancel a backup when you disconnect your tablet during a backup. (DT 1006552)
Synchronizing organizer data
You might receive the following error message when you sync with Yahoo!®: "Error Encountered 0X80040FB3, Check Documentation". Thesync fails to send information to your Yahoo! Organizer. (DT 1033062)Upgrading your BlackBerry Desktop Software from version 5.0 to version 6.0 doesn't save your synchronization settings. (DT 762581)The
Help
button in the following synchronization warning screen doesn't launch the help: "Synchronization is currently unavailable for:Calendar, Memo Pad, Address Book, Tasks". (DT 596963)
Switching your smartphone or tablet
If you're switching to a new tablet and you receive a prompt that there isn't enough space to complete the switch, clicking
No
keeps displayingthe same prompt. You can't cancel out of the screen. (DT 1229385)
Media
If you're using a 64-bit Windows XP computer, you might receive the following message when you try to sync media: Your BlackBerry deviceis not compatible with this feature. This issue and workaround is documented in the BlackBerry Technical Solution Center:www.blackberry.com/btsc/KB26502(DT 1227946)
Pictures
All pictures on your tablet, copied from one computer, are deleted when you add pictures from a second computer if you use the same username. One set of pictures shouldn't be deleted. (DT 1216079)The BlackBerry Desktop Software hangs after you cancel a synchronization with a large number of pictures and you restart the BlackBerryDesktop Software again. (DT 1175030)
Known issues
This section lists known issues for the BlackBerry® Desktop Software 6.1 bundle 34.
Installation/Connection
 
The BlackBerry Desktop Software is minimized in the system tray even though that option hasn't been selected. (DT 1251560)Mounted smartphones or tablets might not appear in Windows Explorer view if the drive was previously mapped to a different location. (DT1218240)Workaround: Reboot the computer to refresh the mounted smartphones or tablets in Windows Explorer.The BlackBerry Desktop Software isn't maximized on your computer and you connect a smartphone that requires a password, the passwordprompt is hidden behind other applications on your computer. (DT 1087222)Workaround: Minimize the other application screens and enter your password.When setting up a new smartphone associated with a BlackBerry® Enterprise Server, you don't receive a prompt for your administrator to addyour mailbox to the BlackBerry Enterprise Server if it hasn't been added yet. (DT 1048093)The storage information that appears on the last screen when you switch your smartphone or tablet or add a new smartphone or tablet isn'tdisplayed if your smartphone or tablet fails to connect with the BlackBerry Desktop Software. (DT 743522)
BlackBerry PlayBook connection
The BlackBerry Desktop Software might not detect a connected tablet. (DT 1261056)
Applications
It might take longer than expected to display smartphone application information orsmartphone application summaries. (DT 693806)
Backing up and restoring data
You receive an error when you back up your data and your smartphone or tablet name is longer than the hard drive file system limit or longerthan the backup file name: "There was an error backing up. There could have been a problem with the device or connection during the backup.Verify that the device is turned on and connected." (DT 751826)
Synchronizing organizer data
Upgrading your BlackBerry Desktop Software from version 4.7 to version 6.0 shows a synchronization error and you can't sync your organizerdata. (DT 762512)If you disconnect your smartphone when your organizer data is being synced after clicking
Sync All
, you receive a synchronization completestatus after receiving two errors, "Connector specific error" and "Unable to complete synchronization". (DT 735195)When a Notes contact has been added with only a first name and no last name, you aren't notified that this contact will not be synchronized.(DT 599780)The status of an attendee from an appointment with multiple attendees doesn't update on your smartphone when synchronizing from aMicrosoft® Outlook® calendar. (DT 624882)A priority for a posted task appears on your smartphone when you synchronize a posted task without a priority and the posted task isn'tsynchronized. (DT 648561)
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