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BlackBerry Desktop Software
Release Notes
2.1 b24
About this product
The BlackBerry® Desktop Software works with BlackBerry smartphones to complete the following tasks:>Add, update, or remove smartphone applications and BlackBerry® Device Software>Back up and restore your smartphone data>Synchronize your organizer data>Synchronize your media>Switch to a new smartphone
New features and enhancements
The new features and enhancements for the BlackBerry® Desktop Software 2.1 include the following items:Tablet SupportSync and import your media files with the BlackBerry® PlayBook™ tablet.GeneralProvides fixes and improvements to the features.
Fixed issues
This section lists fixed and closed issues between the BlackBerry® Desktop Software 2.0.1 build 14 and the BlackBerry Desktop Software 2.1 build24.
Installation/Connection
If you're connecting a new device, the BlackBerry Desktop Software becomes unresponsive if you quit the application with Command + Q orthe X button before the new device screen appears. (DT 754392)When you uninstall the BlackBerry Desktop Software, you aren't prompted to restart your computer. (DT 711322)
Notes/Memos
The note entry that is synced from your device to Apple Mail Notes is getting deleted from Apple Mail Notes when you open and close thenote. (DT 473156)
 
Music
You receive an incorrect message why trying to sync your music to a device without a media card or built-in media storage: "This Blackberrydevice requires write permissions on your media card to sync your media files." (DT 719636)
Wi-Fi music sync
The activity icon for Wi-Fi music sync doesn't stop spinning after the download is complete. (DT 893330)
Known issues
This section lists known issues for the BlackBerry® Desktop Software 2.1 build 24.
Installation/Connection
If you connect a tablet when it's turned off, the tablet isn't connected when you turn it on again. (DT 1196935)After updating from the previous version of the BlackBerry Desktop Software, the phone number for the Apple Assistant in your contactsswitches fields but you didn't make that change. (DT 1012344)If you connect a device with BlackBerry® Device Software 4.1 or lower, you don't receive a message that the device is unsupported. (DT 890537)Some configurations, such as updating your media card size, aren't displayed when you connect your smartphone. (DT 633783)
Applications and software loading
The BlackBerry Desktop Software doesn't notify you that the "Allow Web-Based Software Loading" IT policy has been set to No. When youcheck for updates, you won't receive any updates. (DT 1103650)You aren't prompted to retry the connection when you attempt to update software without a battery in your smartphone. (DT 989053)You cannot update your third-party applications through an ALX file. (DT 832054)Your computer goes into sleep mode when loading applications and restoring data to your device fails. (DT 633954)Workaround: Manually restore any missing databases to your device.You receive the following error message when you try to update your device with a slow Internet connection: " BlackBerry Desktop Softwarefailed to validate your BlackBerry device update." ( DT 508239)
Backing up and restoring data
If you change computers or switch user accounts, a backup of your smartphone data isn't created when you update or reload your softwareor move to an earlier version of your software. Your data isn't restored. (DT 1410705)Messages and organizer data are included in your backup file even if you don't select these options. (DT 1406352)If you change computers or switch user accounts, you receive an error when backing up your smartphone: The backup failed due to anunexpected error. (DT 1105356)You don't receive any instructions on turning on mass storage mode when backing up your device. (DT 755328)
 
Workaround: Turn on mass storage mode (on your device, click
Options
>
Memory
and select
Yes
for Mass Storage Mode) and try again.The BlackBerry Desktop Software is displaying the wrong message when a device with built-in media storage has mass storage mode set tooff: "Device does not have on-board device memory." (DT 711448)You receive a "Restore data cancelled" message in the status bar even though the data from your media card and built-in media storage isrestored. (DT 647668)You don't receive a warning message when a backup files isn't created because there isn't enough disk space; you receive a message that "Theselected backup file is either invalid or corrupt." (DT 614089)You cannot complete an encrypted backup with a large amount of data in your built-in media storage. (DT 349826)Workaround: Turn off encryption or delete some data from your built-in media storage.
Calendars
The BlackBerry Desktop Software is trying to add a fixed alarm to each event in iCal even though it was already deleted. (DT 1041456)An error occurs when you sync an appointment recurring every year that was created on iCal, with an end date and multiple interval option.(DT 849143)When you add an occurrence of a recurring calendar entry on your mail client, and sync to the device, a conflict window appears. (DT 822068)Calendar entries are duplicated in iCal after upgrading the BlackBerry Desktop Software to version 2.0 and synchronizing your data. (DT 812353)If you update a recurring calendar entry to include an end date, the end date isn't updated on your device. (DT 807118)Choosing to delete the data from your computer after clearing the data on your device and synchronizing with your computer doesn't deletethe data. (DT 766002)A recurring appointment on the last day of February is synced to the device as the first Saturday in February. (DT 765973)Changing an entry to a recurring entry on your calendar isn't synchronized to the device. (DT 762026)Entries that are set to recur on "every last day of each month" or "every last day of a month every year" are not synchronized to your device.(DT 761216)Your appointment reminders are duplicated in iCal after selecting "Forget Device" before you synchronize. (DT 755258)The URL field in iCal is deleted during when you synchronize for a second time and you have slow sync selected. (DT 624178)If you delete entries on your device, they are added to your computer again after synchronizing your data instead of being deleted from yourcomputer. (DT 621260)A conflict occurs when attempting to synchronize organizer data that has a different data format on your computer compared to your device.(DT 621174)Changing a non-key field that exists on your device and your computer triggers a conflict after refreshing your synchronization. (DT 620319)Changing a key field that exists on your device and your computer results in duplicated entries after refreshing your synchronization. (DT619494)Monthly recurring entries created on the 31st day of the month don't synchronize for months that don't have 31 days. (DT 618214)Recurring events that occur in the past are synced to device when synchronizing with "Future events only" selected. (DT 569719)Recurring, all-day calendar appointments that were created before the first Sunday of November 2006 are pushed forward by 1 hour on yourdevice. (DT 569465)You receive a sync error when adding or removing a BlackBerry® Internet Service calendar for the first time after synchronizing. (DT 532306)
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