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IT INNOVATION REPORT |JANUARY 2007
The Handbook of
 
Application Delivery
Everything you wanted to know, but didn’t know you needed to ask
SPONSORED IN PART BY
 
The Handbook of Application Delivery
IT INNOVATION REPORT |JANUARY 2007
IT Innovation Report
Published By
Kubernanwww.Kubernan.com
Cofounders
Jim Metzlerjim@ashtonmetzler.comSteven Taylor taylor@webtorials.com
Design/Layout Artist
 
Debi Vozikis
Copyright © 2007
 Kubernan
For Editorial andSponsorship Information
Contact Jim Metzleror Steven TaylorKubernan is an analystand consulting jointventure of Steven Taylorand Jim Metzler.
Professional Opinions Disclaimer
 All information presented and opinionsexpressed in this IT Innovation Reportrepresent the current opinions of theauthor(s) based on professional judg-ment and best available informationat the time of the presentation.Consequently, the information issubject to change, and no liability foradvice presented is assumed. Ultimateresponsibility for choice of appropriatesolutions remains with the reader.
The Handbook of
 
Application Delivery
Contents
 
The Handbook of Application Delivery
IT INNOVATION REPORT |JANUARY 2007
1.0 Executive Summary
IT organizations have two primary functions: applica-tion development and application delivery. Within mostIT organizations, the application development function ishighly formalized. In contrast, within most IT organizationsthere is typically nascent recognition of the existence of anintegrated application delivery function. One key symptomof the lack of a formalized effective application deliveryfunction is that in the vast majority of instances that akey business application is degrading, that degradation isnoticed first by the end user and not by the IT organization.Another key symptom is that when application degradationdoes occur, most IT organizations are unsure how to bestresolve the issue.This report’s goal is to help IT organizations developthe ability to minimize the occurrence of application per-formance issues and to both identify and quickly resolvethose issues when they do occur. To achieve this goal,Kubernan synthesized its own knowledge with that ofroughly a dozen of the industry’s leading vendors and asimilar number of IT organizations. Kubernan also sur-veyed hundreds of IT organizations. Given the breadth andextent of the input from both IT organizations and leadingedge vendors this report represents a broad consensuson an application delivery framework that IT organizationscan modify for use within their organization. To makethe framework even more actionable, this report containsroughly 40 conclusions that IT organizations can use toshape how they modify the framework.Below is a listing of some of the factors that complicatethe application delivery function. The impact of thesefactors is not dissipating any time soon. If anything, theimpact of each of these factors will increase.In the majority of cases, there is at most a moder-ate emphasis during the design and development ofan application on how well that application will runover a WAN.There is a requirement to identify and classify anorganization’s applications based on its networkrequirements and business criticality.The performance of the user’s desktop tends todegrade over time.Shifting traffic patterns make it more difficult toboth manage and optimize traffic flows.The deployment of increasingly distributed applica-tions increases the number of sources of applicationdegradation.The Webification of applications tends to greatlyincrease the amount of traffic that the IT infrastruc-ture must support.The movement to consolidate servers out of branchoffices and into fewer data centers can result in sig-nificant performance issues.Both the movement to reduce the number of datacenters and the movement to host a given applica-tion in a single data center increase the amountof WAN delay associated with accessing anapplication.The vast majority of people who access an appli-cation do not reside in a headquarters location.This increases the difficulty in managing the per-formance of the users’ desktops and insures thatthe latency, jitter and packet loss of the WAN willimpact the application’s performance.The typical IT environment is highly dynamic. Forexample, new users, sites and applications areadded on a regular basis.Because there are changing paths through an IPnetwork, IT organizations need visibility into theoperational architecture and dynamic behavior ofthe network.
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