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THE GRUMPY OLD MANAGERS GUIDE TO…
SOCIAL MEDIA MARKETING
Generating Word-of-Mouth Using Technology
By Rick and Nikki Carter
e-nova communications
We don’t talk about organisations.We talk about the benefits they bring to people.
Social media
iscontentcreated by people using highly accessible and scalable publishing technologies. At itsmost basic sense, social media is a shift in how people discover, read and share news, information andcontent. It's a set of technologies, tools and platforms facilitating the discovery, participation and sharing of content. It is transforming monologues (one to many) into dialogues (many to many) and the democratisationof information, transforming people from content readers into publishers. Social media has become extremelypopular because it allows people to connect in the online world to form relationships for personal andbusiness. Businesses also refer to social media asuser-generated content(UGC) orconsumer-generated media (CGM).
Source: www.wikipedia.com
©
2009 E-nova Pty LtdFeel free to post this e-book on your blog, share it on Facebook or LinkedIn, Twitter about it or email toanother Grumpy Old Manager.
 
Index
 ______________ 
The Grumpy Old Manager/Father and his Colleague/Daughter
About us
Our 10 year journey to Social Media
Tatiana Grigorieva’s story
The Grumpy Old Managers Guide to Social Media Marketing
Introduction
What is a Grumpy Old Manager?Embrace the evolution
Social Media
For a while we just didn’t get it either
Social Networks
The value of being LinkedIn
LinkedIn
So now we should be tweeting?
Twitter
Facing up to Facebook
Facebook
It’s about the discussion not the monologue
Blogging
The rise and rise of the Web2.0 websites
Websites
I’m here…now please find me
Searching and Search Engine Optimisation
Your two minutes of fame
Video and YouTube
Add more tools to the Social Media tool box
Other tools worth knowing about
Psst…pass it on
Word-of-Mouth Marketing
You’re hearing me but are you really listening?
Keys to Social Media Marketing
That’s what I’m talking about
Follow Kodak and others lead
Where does all this lead?
Conclusion
 
The Grumpy Old Manager/Father and hisColleague/Daughter
About us
 _______________ 
We decided to put this guide together to demonstratesimple and easy ways to use new technology to buildbusiness. In doing so we aim to provide hints, tips andtactics based on our experience and research over thepast few years as well as the opinions of some the topexperts in the use of Social Media.Given we are over 30 years apart in age and are a fatherand daughter working together, we represent a diverseapproach to Social Media.However, this guide is not aimed at my boss (and father)because unlike so many older Managers, CEOS etc heunderstands the Internet and its evolving tools. He waseven Facebooking, blogging and Twittering before meand has been emailing since 1986!
[Nikki]
We both understand how important this evolvingphenomenon is for businesses and wanted to share asimple how-to (and why-to) guide for those who are yetto embrace Social Media and Social Networking. If youthink it's too hard, a waste of time or you just don't seethe benefit to your business and are leaving it to others,then this guide is for you.In doing our research, we quickly found that most peoplefocus on the 'social' part of Social Media. They see it asthe way their kids communicate with their friends or howto find out the latest news. Whether it’s Twitter orFacebook, most see it as just a way to tell people whatyou are doing or what you are interested in.However, Social Media/Networking tools enable you toconnect with your customers/ consumers/ prospects/staff, provide tips and advice and inform your targetmarket. It can also help avert a crisis or simply rectifyone. But more importantly, it enables others to talk aboutyou instead of you talking about how good your companyis.It’s about developing conversation and hence buildingthe best form of advertising for you and your business –word-of-mouth.Nikki and Rick Carter
__________ABOUT US
Rick Carter,Chief Ideas OfficerNikki Carter, MarketingCommunications Manager
BASIC RULES
Don’t ban the use of theInternet/Social Media in theoffice…utilise itUse others to tell your storyStop preaching, start activelylistening, comprehending andenjoying conversations withconsumers/clientsDevelop a Social Media Policy forstaff 
DID YOU KNOW?
(Did You Know 3.0, created by Karl Fisch andmodified by Scott McLeod)
Nielsen Online Research2 in every 5 Australians on theInternet posted a comment about abrand each yearMore than 6.5 million Australiansnow belong to at least one onlinesocial network57% of consumers said that theywatched online videos to help themmake purchasing decisions
(Lara Sinclair, The Australian)
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