ImpactLearning's Documents

  • 3 p.

    Your Reps Just Wanna Have Fun

    Your Reps Just Wanna Have Fun The Dos and Don’ts of Lighthearted Training “We only do well the things we like doing.” –Colette For More Information Contact: Impact Learning Systems International P.O. Box 14110 San Luis Obispo, CA 93406 Toll Free: 800.545.9003 Local: 805.781.3283 Email: info@impactlearning.com www.impactlearning.com  Your Reps Just Wanna Have Fun The Dos and Don’ts of Lighthearted Training T he most important relationship your company has is the one between your customers

    Category:(not categorized)Reads:486Uploaded:09 / 07 / 2010Add to collection
  • 3 p.

    To Coach and Protect

    To Coach and Protect How Effective Coaches Can Protect the Training Investment For More Information Contact: Impact Learning Systems International P.O. Box 14110 San Luis Obispo, CA 93406 Toll Free: 800.545.9003 Local: 805.781.3283 Email: info@impactlearning.com www.impactlearning.com  To Coach and Protect How Effective Coaches Can Protect the Training Investment he term coaching in its broadest sense can be used to describe many different managerial and motivational functions, but in its mo

    Category:(not categorized)Reads:691Uploaded:09 / 07 / 2010Add to collection
  • 3 p.

    Please Don't Go!

    Please Don’t Go! The Road to Customer Loyalty The service we render others is the rent we pay for our room on earth. –Wilfred Grenfell For More Information Contact: Impact Learning Systems International P.O. Box 14110 San Luis Obispo, CA 93406 Toll Free: 800.545.9003 Local: 805.781.3283 Email: info@impactlearning.com www.impactlearning.com  Please Don’t Go! The Road to Customer Loyalty C ustomer satisfaction has long been the predominant measure of a company’s success. While it’s importan

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  • 2 p.

    If You Train Them, They Will Stay

    If You Train Them, They Will Stay How Training Can Lower Employee Turnover Rates For More Information Contact: Impact Learning Systems International P.O. Box 14110 San Luis Obispo, CA 93406 Toll Free: 800.545.9003 Local: 805.781.3283 Email: info@impactlearning.com www.impactlearning.com  If You Train Them, They Will Stay How Training Can Lower Employee Turnover Rates “Compared to average call centers, leading call centers spend twice as much of the annual budget on initial training, and almo

    Category:(not categorized)Reads:705Uploaded:09 / 07 / 2010Add to collection
  • 3 p.

    Give 'Em a Boost

    Give ‘Em a Boost How Training Can Help Improve Morale For More Information Contact: Impact Learning Systems International P.O. Box 14110 San Luis Obispo, CA 93406 Toll Free: 800.545.9003 Local: 805.781.3283 Email: info@impactlearning.com www.impactlearning.com  Give ‘Em a Boost How Training Can Help Improve Morale H ave you noticed a change in the attitudes of your employees lately? Maybe there are more people calling in sick or getting low scores on evaluations, or maybe the overall atmos

    Category:(not categorized)Reads:593Uploaded:09 / 07 / 2010Add to collection
  • 3 p.

    Getting Better All the Time

    Getting Better All the Time What You Can Do to Develop People Time and money spent in helping men to do more for themselves is far better than mere giving. –Henry Ford For More Information Contact: Impact Learning Systems International P.O. Box 14110 San Luis Obispo, CA 93406 Toll Free: 800.545.9003 Local: 805.781.3283 Email: info@impactlearning.com www.impactlearning.com  Getting Better All the Time What You Can Do to Develop People A s a manager or coach, there are many things you can d

    Category:MarketingReads:325Uploaded:09 / 07 / 2010Add to collection
  • 2 p.

    Critical Thinking for Service Reps

    Critical Thinking for Service Reps “Success is simple. Do what’s right, the right way, at the right time.” ―Arnold Glasow For More Information Contact: Impact Learning Systems International P.O. Box 14110 San Luis Obispo, CA 93406 Toll Free: 800.545.9003 Local: 805.781.3283 Email: info@impactlearning.com www.impactlearning.com  Critical Thinking for Service Reps W e live in the age of information and consequently, consumers are no longer simple consumers —they are users. Consumption indica

    Category:MarketingReads:135Uploaded:09 / 07 / 2010Add to collection
  • 3 p.

    Coach Smarter

    Coach Smarter The Characteristics of a Good Coach For More Information Contact: Impact Learning Systems International P.O. Box 14110 San Luis Obispo, CA 93406 Toll Free: 800.545.9003 Local: 805.781.3283 Email: info@impactlearning.com www.impactlearning.com  Coach Smarter The Characteristics of a Good Coach There’s no formula for perfect coaching. It calls as much for intuition as for technique. What works with one employee won’t necessarily work with another. And what works in one situation

    Category:Business/LawReads:268Uploaded:09 / 07 / 2010Add to collection
  • 3 p.

    Training is Not Always the Answer

    Training Is Not Always the Answer For More Information Contact: Impact Learning Systems International P.O. Box 14110 San Luis Obispo, CA 93406 Toll Free: 800.545.9003 Voice: 805.781.3283 Fax: 805.545.9075 Email: info@impactlearning.com www.impactlearning.com  Training Is Not Always the Answer Certain problems and issues that affect employees can only be addressed by a change to a business process, policy, etc. For this reason, when planning your training, it’s important to determine whether

    Category:Business & EconomicsReads:1,105Uploaded:03 / 31 / 2010Add to collection
  • 3 p.

    Three Keys to Getting Buy in From Training Participants

    Three Keys to Getting Buy-in From Training Participants For More Information Contact: Impact Learning Systems International P.O. Box 14110 San Luis Obispo, CA 93406 Toll Free: 800.545.9003 Voice: 805.781.3283 Fax: 805.545.9075 Email: info@impactlearning.com www.impactlearning.com  Three Keys to Getting Buy-in From Training Participants E very trainer has experienced it at one time or another: a room full of blank stares, rolled eyes, and mumbled groans. It’s a phenomenon otherwise known as

    Category:Business & EconomicsReads:864Uploaded:03 / 31 / 2010Add to collection