• Embed Doc
  • Copy Link
  • Readcast
  • Collections
  • CommentGo Back
Download
 
 
Internal Employee SurveyExecutive Summary
September 2011
 
Prepared for
Salt Lake CityPublic Library System
Lighthouse Research & Development, Inc.
www.go-lighthouse.com801.446.4000
 
Internal Employee Survey Executive Summary Prepared for Salt Lake City Public Library System Lighthouse Research & Development, Inc. September 2011 1 
Introduction
Project Objectives
Lighthouse Research & Development, Inc. was contracted by the Salt Lake CityPublic Library System to conduct an online survey with Library employees. Themain purpose of the survey was to gauge satisfaction among employees. Thedetailed objectives for this research are as follows:
 
Identify if employees are employed part time or full time
 
Identify employees’ job titles
 
Identify respondents’ satisfaction with:
o
 
Immediate supervisors and managers
o
 
Job satisfaction
o
 
Pay and benefits
o
 
Communication within the Library
o
 
The Library’s concern for its employees
 
Discover which Library services are most important
 
Determine employees’ awareness and understanding of the Library’smission and strategic plan
 
Gather suggestions for
o
 
Improving the Library services to the community
o
 
Making the Library a better place to work 
Project Overview
The research project was composed of an online survey to gather informationfrom Library employees at each of the Salt Lake City Public Library branches. Thespecific scope of work for this research project is described below:
 
Project consultation with Salt Lake City Public Library System personnel
 
Development of the survey questionnaire
 
Email blast to Library employees
 
Data collection of employees’ surveys
 
 Analysis of the data, including frequency and percentages of results andcoding of open-ended responses
 
 A written report describing the results of the survey including researchmethodology, key findings, and a detailed description of the results
 
 
Internal Employee Survey Executive Summary Prepared for Salt Lake City Public Library System 2 Lighthouse Research & Development, Inc. September 2011 
Research Methodology
The research methods used to complete the project are outlined in detail below.
Data Collection
Lighthouse Research sent an email invitation to employees of the Salt Lake CityPublic Library System. Employee email addresses were supplied by the Libraryand were used for data collection. A test email invitation was sent to 10% of Library employees on August 11, 2011. The initial email invitation was sent on August 17, 2011, and a reminder email was sent to those who had not yetcompleted the survey on August 25, 2011. All surveys were completed between August 11, 2011 and August 31, 2011. Lighthouse Research & Developmentreceived a total of 223 completed surveys, providing a 99% confidence level,with a ±3.44% margin of error.
Data Analysis
The data analysis provides the following statistics upon which the writteninterpretative report is based:
 
The frequency and valid percent of responses to each of the surveyquestions
 
Responses to open-ended questions, coded for all occurrences of five ormore mentions
 
 A segment analysis of the survey results by topic area
Organization of the Report
The report is organized in the following manner:I.
 
IntroductionII.
 
Executive SummaryThe Executive Summary provides an overview of the results and the mostpertinent findings of the survey.
of 00

Leave a Comment

You must be to leave a comment.
Submit
Characters: ...
You must be to leave a comment.
Submit
Characters: ...