Excellent article! It's important for business owners to also open the doors of communication early to identify any potential disputes the customer may have with either the invoice or the quality of product/service. If the customer registers a genuine dispute in writing you should do everything in your power to resolve this so that they no longer have any excuse for with-holding payment. However if you feel it's a bogus dispute intended to get you off their back then you should seek out a debt collection agency that is well versed in dealing with such falsified disputes at no extra cost to you. I've put up a free video which describes how to deal with the various ways a customer may respond to these recovery letters at http://www.viddler.com/explore/CashFl... Thanks again for sharing your expertise.