Postal Corporation of Kenya: Strategic directions for a new era
IBM Corporation |October 15, 2010 i
Table of Contents
1
Executive Summary 1
2
Statement of Work 3
2.1
Key Objective 3
2.2
Approach 4
3
Market situation and Best Practices 5
3.1
Global Market Situation 5
3.2
Current PCK Situation 5
3.2.1
Market and Offerings 5
3.2.2
Limitations 6
3.3
Global Best Practices 6
3.3.1
Poste Italiane 6
3.3.2
Swiss Post 7
3.3.3
South Africa 7
3.3.4
France 8
3.3.5
Germany 8
3.3.6
Brazil 9
3.3.7
Australia 9
3.3.8
Lebanon 10
4
Focus Areas 11
4.1
Organizational structure 11
4.1.1
Analysis 11
4.1.2
Conclusions 11
4.1.3
Recommendations 12
4.2
Marketing 13
4.2.1
Analysis 13
4.2.2
Conclusions 14
4.2.3
Recommendations 14
4.3
Partnerships 16
4.3.1
Analysis 16
4.3.2
Conclusions 18
4.3.3
Recommendations 18
4.4
ICT Infrastructure 20
4.4.1
Analysis 20
4.4.2
Conclusions 21
4.4.3
Recommendations 21
4.5
Skills and expertise 23
4.5.1
Analysis 23
4.5.2
Conclusions 24
4.5.3
Recommendations 24
5
Offerings 26
5.1
Potential offerings 26
6
Conclusions and Recommendations 27
7
APPENDIX A: Program Background 28
7.1
IBM Corporate Service Corps 28
7.2
IBM CSC Kenya Team 2 28
7.3
IBM 29
7.4
Digital Opportunity Trust (DOT) 29
8
Appendix B: Poste Italiane Case Study 30
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