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IBM Corporate Service Corps (CSC)Kenya Team1 – Sub Team 3
Addressing ICT Entrepreneurship Empowerment in response toStatement of Work on Technologies and Management Tools forDigital VillagesFinal ReportOctober 15
th
, 2010
 
IBM Corporate Service Corps in Kenya – ICT Entrepreneurship Empowerment
IBM Corporation | October 16, 2010 2
Table of Contents
1
 
Executive Summary 3
 
2
 
Sub Team 3 Assignment Overview 5
 
2.1
 
Sub Team 3 5
 
2.2
 
IBM 6
 
2.3
 
IBM in Kenya 7
 
2.4
 
Corporate Services Corps (CSC) 7
 
2.5
 
CSC In Kenya 8
 
3
 
Key Observations 9
 
4
 
Recommendation 11
 
4.1
 
Standardisation of technical platform 11
 
4.2
 
Standardisation of business processes 17
 
4.3
 
Enablement beyond initial training 18
 
4.4
 
Definition of a continuous support framework on technical andbusiness topics 21
 
Appendix A: Tools & Templates 23
 
Pasha Customer 23
 
Pasha Manager 28
 
KICTB Central Support and Pasha Managers 32
 
Appendix B: ICT Entrepreneurship Enhancements 32
 
Appendix C: Enablement Roadmap Template 32
 
 
IBM Corporate Service Corps in Kenya – ICT Entrepreneurship Empowerment
IBM Corporation | October 16, 2010 3
1 Executive Summary
The IBM CSC Kenya 1 Team was assigned the work of defining a strategy,identifying key IT enabled services and creating an enablement plan for theDigital Villages Project, as envisioned by the Kenya ICT Board (KICTB).The Digital Village Project supports Kenya’s Vision 2030 and addresses thedisparity between urban and rural areas through Government e-services delivery,ICT training and enablement and job creation and revenue generation. TheDigital Village ecosystem includes various CBOs (Community BasedOrganisations) , NGOs, Telcos, churches, co-operatives, development partners,cyber-cafés and Pasha centres. The Pasha centres are a critical subset of theDigital Village Project and are supposed to be the flagship/centre of excellencefor other Digital Villages to emulate. They are also expected to have distinct andinfluential role in overall Digital Village strategy. The Pasha centres are driven byKICTB and funded by the World Bank. The target is to have 210 Pasha centresby the end of 2012 (one per constituency).The IBM CSC Kenya 1 Team consists of 11 team members, who were dividedinto three subgroups to achieve the objective defined above:
 
Sub Team 1:
Strategic Positioning of Digital Villages as Centres for RuralEmpowerment and Development
 
Sub Team 2:
Strategic Framework: Rural IT Enabled Services (ITES) forDigital Villages
 
Sub Team 3:
Empowering Entrepreneurs to Successfully Operate theirDigital Villages
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