The increasing reliance on web-based applications in government organizations has had significant unintended consequences. As direct customer interactions have shifted from mission owners to IT, mi...

HP QuickTest Professional software is a useful tool for regression test and function test automation. This paper will briefly review the challenges or testing Windows Forms applications and review ...

The foundation for any good application performance management strategy is an understanding of the current environment. With network and application usage increasing, IT organizations face serious ...

atch processing is a critical part of most enterprises. It is a foundation technology for applications including e-commerce, accounting, stock and inventory control, enterprise resource planning, c...

The 2009 Security Mega Trends Survey helps us to better understand if certain publicized IT risks to personal and confidential data are, or should be, more or less of a concern for organizations. T...

Today’s current economic situation underscores the importance of scrutinizing all business expenses, particularly within IT. As organizations look to keep operating expenses down, “free” technology...

Discover how to change the way people react to you in your most difficult customer support situations. As a customer service and support professional, it is imperative that in today's challengin...

In the beginning, open source solutions were the shiny play things of the techno crowd. They were fun, new, and most importantly, free. No one would have considered using them in any real world cor...

Implementing ITSM is as much an educational and change management task as a technology task; to ensure its success, IT executives must obtain executive and broad organizational support, engage IT s...

In not much more than a decade, the Internet has remade large parts of the technology world. Despite these big changes, there are still many more to come. One of the most important is the shift wit...