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Terrence Gargiulo's Documents
Three Channels Terrence Gargiulo
Objectives 1. Develop stronger active listening skills by capturing and deciphering three channels of information. 2. Synthesize information from multiple channels to draw conclusions and guide communications with others. 3. Connect with others on a deeper and more fundamental level. How does breaking communication down into three channels contribute to active listening? There is so much information we are decoding and interpreting all of the time. Active listening is the most critical and difficult communication skill to master. We know all of the things we do when we are not listening actively, but this activity helps people to experientially discover what it takes to listen actively. Focusing on one channel at a time heightens our awareness. The information is amplified, and we learn to become conscious of how we are forming impressions. It’s important to understand how these channels interact with one another. Unless we practice active listening by breaking it down into observable components, we will never become mindful of our blind spots. Is one channel more important than another? All of the channels of information are important. We are naturally better at attending to some channels more than others. We need to recognize our listening strengths and weaknesses. By and large, listening to the gut is the toughest for people. Even though we are forming theories about what we hear and what it means, we do it unconsciously. Active listening helps us trace the disparate pieces of information we connect in our minds to derive our interpretations. We become reflective in the moment and synthesize current information with previous information. The gut enables us to enter a dialogue with a person. It guides us in a collaborative process of discovery with the speaker. When we synthesize what we are hearing in the moment with what we already know or think, communication takes on a deeper meaning. We move from superficial exchanges that appear rational on the surface, but which are saturated with all kinds of other information, to soulful listening. Breaking information into three channels is an excellent way to conceptualize the listening process. Listening can be further subdivided into additional sources of information; however, this is neither necessary nor beneficial. Active listening connects us to others and ourselves in a deeper and more fundamental way.
Category:Business/LawReads:413Uploaded:10 / 11 / 2011ShareAdd to collectionRelic Activity Terrence Gargiulo
This is a great team building activity that can be used in a variety of situations. Incorporate the activity as part of a project kickoff meeting. Use this activity at the beginning of a standing meeting. This even works for virtual meetings (e.g. conference calls, or web-based formats). Objectives: 1. Create a safe and fun vehicle for people to share something personal. 2. Use an object to trigger stories. 3. Gain insight into stories that have had a formative impact on us. Why do personal objects invoke strong feelings? The objects by themselves have no power. They are triggers for our memories and experiences. They are gatekeepers to layers of subjective meaning. Our stories give us direct access to these constructs. Through our stories we have the control to revisit formative events where we have acquired some of the raw ingredients comprising our emotional makeup. Objects help us to materialize and solidify our stories. They are monuments we erected for ourselves and others to see. They give us something tangible to share with others. When we revisit personal objects of importance through dialogue it promotes insights. It allows us to connect our experiences to the experience of others.
Category:Business/LawReads:554Uploaded:09 / 14 / 2011ShareAdd to collectionMirror Activity by Terrence Gargiulo
In a time where feelings and opinions are running hot in so many directions - it has become paramount for us to slow down and become attentive at hearing each other. Listening is not enough. Entering other's stories moves us into new frames of references that orchestrates a space that can hold tensions, contradictions and ultimately lead us into emergent possibilities. Here's a structured activity to help people work in this storied space... 1. Incorporate this activity into customer service training programs. Run through the activity and then repeat a variation of it using customer service stories. 2. Use this activity to help sales people learn how to enter a customer’s frame of reference to anticipate and appreciate a customer’s needs, concerns, and questions. 3. Customize a version of this activity process as an intervention and communication tool for people who are going through change management events involving mergers, acquisitions, or any reorganization initiatives. Objectives: • Use stories to communicate multiple perspectives. • Practice entering other people’s frame of reference to understand multiple perspectives. • Generate out of the box thinking that takes into account multiple perspectives.
Category:Business/LawReads:439Uploaded:08 / 20 / 2011ShareAdd to collectionInterview with Terrence Gargiulo in Priorities Magazine
Interview in Priorities magazine with Terrence Gargiulo.
Category:Magazines/NewspapersReads:662Uploaded:07 / 27 / 2011ShareAdd to collectionFramework for Story-Based Consulting
This paper provides a detailed analysis of nine functions of stories and their unique effects. Originally derived in 1992 this framework guides all of MAKINGSTORIES.net’s consulting work. This paper is shared in response to people’s request to understand how I craft interventions. It is not intended to be a “How to,” piece. Links to complimentary and fee based resources/guides/tools are offered at the end of this paper. Stories are fundamental to the way we communicate, learn and think. Stories are the most efficient way of storing, retrieving, and conveying information. Since story hearing requires active participation on the part of the listener, stories are the most profoundly social form of human interaction communication, and learning. Telling stories for any organizational purpose only scratches the surface. We are interested in using stories as powerful vehicles for eliciting each others’ experiences and knowledge, listening to each other and ourselves in deeper ways, and providing our imaginations with a canvas for reflection and learning.
Category:Business/LawReads:517Uploaded:07 / 18 / 2011ShareAdd to collectionA Cautionary Tale for Business Storytelling by Graham Williams & Terrence Gargiulo
The storytelling movement in business has really taken off. Hundreds of tertiary educational institutions offer programmes with story modules, a growing number of books on the subject are being published, many more businesses want to use story in their internal and external communications. This paper offers some simple direct rules of thumbs and questions to guide organizational story work .
Category:Business/LawReads:765Uploaded:07 / 11 / 2011ShareAdd to collectionAn Analysis of a Storied Approach to Crafting Influential Messages
An analysis of a recent commencement address is used to provide concrete tips and techniques for employing a storied approach to all aspects of a talk - researching, developing, and delivering. While I am asked frequently to do keynote addresses, I’m not a huge fan of them. It’s just hard to touch people. Perform, impress, command attention, wield pulpit power and create passive hope for people are opportunities offered by keynoting. I hunger for the intimacy of inciting insights that comes from facilitated storytelling. How could I hold the attention of a diverse audience? Could I create a fertile space of imagination to offer some tangible gifts to aid them on the next part of their journey? How would I make it be about them? Could I avoid clichés, hype, and platitudes? Would I be able to minimize perfunctory pomp and circumstances perpetuated by this genre of speech? How would I be fun and serious at the same time? Would I have to keep my message super simple with only one or two key take-a-ways or could I tackle a complex set of concepts? And could the whole address be done completely with story forms employing my authentic voice?
Category:Business/LawReads:817Uploaded:06 / 26 / 2011ShareAdd to collectionBuilding An Index of Personal Stories: A Simple Guide to Mining Your Stories
This eBook guides you through a series of personal reflections. Use these reflections to understand how your past experiences shape your current perceptions, attitudes, beliefs, and behaviors. You may feel that your interactions at work are separate from your personal history but that's not true. How you see the world is colored by experiences buried deep in your mind. Going through these reflections will help you elicit memories. Your task is to thoughtfully review them, analyze them, gain new insights, and index them for future use. Doing so will greatly improve your relationships at work. You will find that you are less likely to react passively to people and situations. Whatever is happening to you at any given moment at work or elsewhere will be processed by another layer of awareness. This layer of awareness is the "story mind." The "story mind" considers possibilities and seeks to continually attach new shades of meaning and interpretation to the events it observes and reflects on. Look beyond the face value of your stories. It's true that some of them will not be very significant. Perhaps they are brief memories. However, many of them will be, and if you examine them carefully, you will likely discover unexpected things. Our personal stories are loaded with layers of potential meaning. If we reflect on our stories, we will discover new lessons and develop new theories about the world and ourselves. Our personal stories help us feel more integrated. Instead of repeating undesirable patterns of thought and behavior, we will be more capable of adopting new ones. Furthermore, we will be able to recognize similar patterns and stories in others. Sharing our stories either through words or actions can help others tackle their own stories to gain new insights.
Category:Business/LawReads:1,040Uploaded:06 / 08 / 2011ShareAdd to collectionThe Virtual Trainer Checklist for Interactive Delivery
For most organizations, it’s no longer a question of, “Are we going to use web-based live online learning tools?” Organizations have made this choice, and are now looking for innovative ways to use the tools and reap the benefits of reduced costs and increased productivity and reach. How can the rich set of features and capabilities of online solutions be integrated into learning solutions that generate business value? This paper explores some counter-intuitive delivery and design strategies for working with online training tools.
Category:Business/LawReads:717Uploaded:04 / 28 / 2011ShareAdd to collectionStory of Brian O'Branahan Shared by Terrence Gargiulo
This is the story of Brain O'Branahan. In 1992 Professor Luis Ygelsias and I analzyed this story to develop a framework for organizational storytelling. See summary chart on Scribd titled, Nine Functions of Stories.
Category:Business/LawReads:461Uploaded:03 / 13 / 2011ShareAdd to collection
