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The Manager's Cheat Sheet: 101 Common-SenseRules for Leaders
Inside CRM EditorsManagement is all about connecting with the people on your team. Sohow do you effectively manage a team? With common knowledge, of course. These are a few back-to-basics rules that will help you developmanagement skills that really matter.
Body Language
Like it or not, your body speaks volumes, even when you are silent.Here's how to express an attitude that's appropriate for a leader.
1. Stand tall.
Keeping your shoulders back and holding yourself up toyour full height will give you an air of confidence.
2. Take your hands out of your pockets.
Putting your hands inyour pockets is often seen as a sign that you have something to hide.
3. Stand with your arms crossed behind your back.
This will helpyou adjust your posture, and it leaves your hands in a position that isopen and not intimidating.
4. Make eye contact.
Always look directly into the eyes of the peopleyou are speaking with. This shows you're interested and also gives youa sense of confidence.
5. Sit up straight.
Even if you're at an 8 a.m.meeting and feelingtired, it's important to sit up straight in your chair. Slouching makesyou look disinterested and can give off an unwanted air of laziness.
6. Face the person you're talking to.
This shows you are interestedand engaged in the conversation.
7. Shake hands firmly.
For many, a handshake is a reflection of theperson you're shaking hands with. You don't want to come across asunsure or overbearing, so make sure yours is professional andconfident.
8. Always smile.
Smiles are contagious and will make others feelpositive when you're around.
9. Look your best.
You don't have to be model perfect every day, butyou should dress appropriately and neatly. Clothes can have a big
 
impact on the way you're perceived.
10. Walk confidently.
Keep your head up and take even strides.
Meeting Deadlines
No one will be happy if your team has to rush around at the lastminute to complete a project. Follow these tips to make deadlines lessstressful for everyone.
11. Only promise what you can realistically deliver.
Don't createdeadlines that you know you can't meet. By only promising what youknow you can do, you'll be able to finish on time.
12. Set clear goals.
Once you know what you need to accomplish, ithelps to know how and when you want to do it. Put your goals downon paper and make sure everyone on your team gets a copy.
13. Organize a team.
Many of your employees will have uniquestrengths and training that can make them great assets to certainprojects. Pick a team that has the right skills to carry out the job.
14. Delegate tasks.
Spread work among your employees in a waythat doesn't leave anyone overburdened while also allowing the projectwork smoothly.
15. Create milestones.
Creating milestones for you and your teamwill help you keep track of your progress and also give you a sense of accomplishment as you reach each milestone.
16. Keep communication open.
Keeping everyone in touch with thestatus of the project is key to making sure it's completed on time.
17. Do it right the first time.
Planning ahead will help prevent youfrom delivering a substandard product. Having to redo something for aclient costs money, and, more than likely, future businessopportunities.
18. Stay organized.
Staying organized will help keep you fromwasting time chasing down important documents and information.
19. Make sure expectations are clear.
Be sure that each memberof your team knows what their specific responsibilities are. This willsave time and prevent tasks from being overlooked.
20. Create a plan.
Compile your goals and milestones into acomprehensive plan for attacking any project you are given. This way,you can make sure you're staying on schedule and that all of youremployees will be clear about how and when things should be done.
 
Getting Along with Employees
A happy office is a productive one. Everyone will be more cheerful if you follow these simple rules.
21. Don't make your employees come in on days they'renormally not scheduled to work or call them while they're onvacation.
A surefire way to make employees resent you is to invadetheir personal time for nonpressing work. Unless you have somethingthat absolutely has to be done, let time away from work stay that way.
22. Don't play favorites.
Playing favorites can bias your judgmentand impair your leadership abilities. Treat your employees equally.
23. Give credit when it's due.
Don't take credit for your employees'ideas or hog their limelight. This action not only fosters resentmentbut also makes you seem untrustworthy.
24. Don't micromanage.
While it's fine to keep up with what youremployees are working on, don't constantly look over their shoulders.
25. Never discuss employee matters with their co-workers.
Thiskind of gossip always gets back to the person and will make you lookunprofessional.
26. Don't interfere with employees' work.
If your employees aregetting work done, don't stress about how it gets done. Even if it's notbeing done they way you'd do it, it's best to let employees use theirbest judgment.
27. Don't push unreasonable deadlines.
You don't want to spendall of your time at the office, and neither do your employees.
28. Keep your promises.
Barring some catastrophic event, youshould always keep promises you make to employees, especially aboutpay and benefits.
29. Keep work about work.
Don't require employees to run yourpersonal errands. Take care of your own personal business or hire anassistant.
30. Reward hard work.
Make sure your employees feel valued forthe work that they do. Employees will be more willing to put in extraeffort if they know it's noted and appreciated.
31. Provide motivation.
Sometimes employees need a morale boost.Provide them with encouragement to get a project rolling.
Manage Yourself 
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Pachito

Thanks...this is gonna help me a lot!

reply10 / 12 / 2007
JOSE ALBERTO

HOLA SOY JOSE ALBERTO

reply10 / 12 / 2007
rahul_ks

Nice Book, simple clear and to the point

reply10 / 12 / 2007
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