Process basedscenarios (roleplays)

I’m not interested!



If the customer states the above statement at thestart of the call or even before you do a presentationof your product, you need to check your rate of speech/tone.



You have to build a good deal of rapport with thecustomer.



You also need to check with the customer as to whyhe/she is not interested, probe the customer to findthe reason behind why he/she is not interested.



You need to use rebuttal statements such as “Sir/Mshelp me understand the reason as to why you’re notinterested…. Because everybody said just the samething at the beginning but when they actually listenedto what I had to say they were more than glad to buythe product and even thanked me for it at the end.

I’m Busy right now!



The customer could use the abovestatement to avoid yourconversation or the customerwould definitely be busy at thatpoint of time.



At situations like these use a politetone and check with the customerif he/she could spare a fewminutes…



Use statements such as “Sir/Ms if you could just spare a few minutesof your precious time I wouldquickly explain as to why I havecalled you today!



Or if the customer does not wantto spare a few minutes, quicklyask the customer aspecific/comfortable time youcould call back, thank thecustomer and hang up quickly….