Dear Abhishek Anand, What I great efforts you put there. I'm finishing my MBA and your report would be a great added value to my reserch. I would kindly ask your permission to refere to it in my research using it as a reference, and therefore, I would also ask you kindly to send me a printable copy of the report. Thank you very much in advance. Wael Hamdy, BSc. whamdy@hotmail.com