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 Radar DDBDirector, Community EngagementPosition Standards
POSITION DETAILS:DDB Canada division:
Radar DDB
Position:
Director, Community Engagement
Reports to:
Managing Director 
Position Senior to this position:
Managing Director 
Reporting in to this position:
Manager, Community Engagement
DDB CANADA KEY PERFORMANCE INDICATORS:Instigate
Stand for something – have an opinion. Don’t acceptthe status quo – challenge it. Turn things on their head. Look at things in new and fresh ways. Beunpredictable. Do work that causes a stir. Don’tallow yourself to get too comfortable. Don’t be afraidto try new things and make mistakes along the way.
Communication
Be inspiring, be bold, be surprising. Convey ideas andinformation in an effective, clear and concisemanner, verbally and in writing, in individual andgroup settings. Have ability to listen effectively toothers. Keep people well informed and involved.
Productivity
Plan, prioritize, meet deadlines, be organized, improveprocesses, be a guardian of the bottom line, getthings done and have effective time management.
Relationships
Maintain a positive attitude, have an ability to buildeffective relationships with colleagues, clients andsuppliers. Be a team player. Listen to others and showa respect for other points of view.
Creativity
Problem solve, take risks, and have an openness tochange, have original opinions and insight, and havean inquiring mind and idea. Develop unconventionalideas. Be a big picture creative thinker.
Leadership
Have a passion for advertising. Instigate, inspire andinfluence others, have negotiating skills, teamleadership, courage, accessibility and integrity.Create an environment where the four freedoms canthrive; The Freedom From Fear, The Freedom to Fail,The Freedom From Chaos, The Freedom to Be.
 
 
 
 Radar DDBDirector, Community EngagementPosition Standards
POSITION OVERVIEW:
The Director, Community Engagement’s core competency is leadership through creativethinking. Both the client and agency teams look to the Director CE for leadership andensuring that the agency is delivering on necessary expectations. As a senior agencyteam member, the Director CE is intimately involved in the development of the brandplan and providing overall direction to ensure the brand plan is implemented effectively.As well, the Director CE continually facilitates communication among senior agency,department and division managers to ensure that client issues and concerns areunderstood and addressed. Overall, the Director CE is accountable for client satisfaction& profitability. Within the agency, the Director CE also has an expanding role in socialmedia education and championing integration between divisions.
DUTIES AND RESPONSIBILITIES:Instigate
 
Work tirelessly to bring bold, unique ideas to client
 
Start something, instigate and present an idea to aclient that they haven’t asked for 
 
Push your team to create work that causes a stir 
 
Be inspirational to your team
Communication
 
Effectively communicate in a business like manner with all internal and external customers.Apprises management of emerging issues thatmay affect delivery, quality, or costs of projects.
 
Lead and set tone in presentations to clientstakeholders.
Productivity
 
Drive the proposal/planning process, includingscheduling the process, facilitation ofbrainstorming meetings, securing/monitoringresources, creating a financial plan, creatingoverall vision/strategy, ensuring timely delivery ofquality final proposal.
 
Participate strategically in the creative assessmentby offering relevant insightful feedback.
 
Participate in client presentations of timelines,budgets and scope with Project Manager.
 
Determine project prioritization criteria.
 
Analyze client tracking information in order toevaluate effectiveness of campaigns and projects.
 
Be instrumental in new business development, bothorganic and net new; provide revenue securityand revenue generation for assigned client(s) andgeneral new business.
 
Document, negotiate, and secure all contractualagreements and sign-off from client (e.g., Retainer Agreements, Letters of Intent, Contracts, etc.).
 
Lead and set tone in presentations to clientstakeholders.
 
 Radar DDBDirector, Community EngagementPosition Standards
 
Identify, motivate and work with Supervisor,Community Engagement to lead the internalteam, as well as 3rd party vendors, in a solutionoriented and positive manner advocatingteamwork and creativity.
 
Work with Accounting to conduct client creditchecks and to establish client billing structure.
 
Invoice clients in an appropriate and timelymanner working with the PM/Producer andAccounting; includes maintaining the BCR.
 
Develop accurate revenue forecasts according toprofitability and growth objectives for the client tohit revenue goals for current and potential clientroster.
 
Be the person ultimately accountable for meetingand ideally exceeding overall client strategicobjectives.
 
Lead post project reviews.
 
Work with media to develop on line mediastrategy and specs on a per project basis.
 
Monitor staff moral and staff opportunities, andparticipate in new staff hiring.
 
Assist in planning documentation – strategic plan,competitive analysis, creative briefs, productionbriefs, proposal development and presentation,RFP response document and presentation, resultsreporting, meeting minutes, media specifications,competitive analysis, BCR and job dockets.
 
Accountable for all project write offs (overage).
Relationships
 
Demonstrate good interpersonal skills whenworking with other staff.
 
Become knowledgeable about key agencydepartments, their requirements and their processes.
 
Exceed client satisfaction, specifically by meetingoverall communication and strategic objectivesand providing strong value-add to clients;maintain a strong and respectful relationship.
 
Proactively consult with key departments/divisionsin order to meet timelines and budget on allprojects.
 
Work closely with the team to produce a qualityproduct on time and on budget.
 
Consistently work on building relationships withteam members to cultivate mutual trust, respectand foster good working environment.
 
Demonstrate good interpersonal skills whenworking with internal staff and freelancers.
 
Work closely with management team in
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