Adam W. Gonnerman

908-875-5963/347-560-8104linkedin.com/in/adamgonnerman

adam@igneousquill.net

Skills Description:

•

Operating Systems: Linux (Ubuntu), Windows, Mac

•

Office Applications: Microsoft Office, OpenOffice, Adobe Pro

•

Programming/Computing: HTML, basics of Bash and Ruby/Ruby on Rails, Git, MySQL

•

Strong writing/typing skills

•

Fluent in Brazilian Portuguese

•

Background in education

•

Organized

•

Analytical thinker

Work History

ZepInvest

Position: Customer Experience Representative / Content Manager / Social Media Manager /QA Location: New York, NY United StatesStart Date: 9/15/2008End Date: Present

Responsibilities:

Provided phone and e-mail support to customers. Explained website features and functionality, submitted credit requests and filed bug reports. Managed/curated content partners'documents. Some work in quality assurance and verifying resolved bug reports. Organized andimplemented social media automation (to Twitter, Facebook, etc.) utilizing existing web technologies.

AT&T Mobility (formerly Cingular Wireless)Position: National Business Services Representative/ANS Data Support TechnicianLocation: Paramus, NJ United StatesStart Date: 3/27/2006End Date: 9/14/2008

Responsibilities:

B2B support. Managed accounts for major business and government customers,troubleshooting cellular issues, reviewing billing and communicating company policy and promotions tocustomers. In March 2008 transitioned to mobile data support team, troubleshooting data issues on smartphone devices (Blackberry, Palm, etc). Obtained familiarity with mobile enterprise e-mail and data solutions.

The Law Office of Jason T. BrownPosition: Office AssistantLocation: Jersey City, New Jersey, United StatesStart Date: 11/1/2005End Date: 2/16/2006

Responsibilities:

Prepared documents for filing with the court, drafted letters to various parties, organizedattorney's files, prepared files for court appearances, scheduling, worked with clients to obtain information for cases, etc.