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Talking on the telephone
Talking on the telephone
Nowadays, even with e-mail
Nowadays, even with e-mail
and the internet, the
and the internet, the
telephone is still probably
telephone is still probably
the most common means of
the most common means of
communication in business,
communication in business,
and used efficiently it has
and used efficiently it has
two advantages.
two advantages.
Advantages of the
Advantages of the
telephone
telephone
It is fast
It is fast
It allows people to converse even
It allows people to converse even
when they are unable to meet.
when they are unable to meet.
It is a great leveler: status, physical
It is a great leveler: status, physical
appearance and surroundings
appearance and surroundings
don\u2019t show
don\u2019t show
It is a great focuser: it removes the
It is a great focuser: it removes the
social and emotional distractions
social and emotional distractions
of face-to-face encounter
of face-to-face encounter
Telephone problems
Telephone problems
The telephone, for all its
The telephone, for all its
convenience and speed, also
convenience and speed, also
has the power to convey
has the power to convey
rapidly a poor impression of
rapidly a poor impression of
the efficiency of individuals and
the efficiency of individuals and
the organizations and create
the organizations and create
considerable confusion and
considerable confusion and
irritation.
irritation.
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