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SONYA HAMLIN
HOWTO T A L K
SO PEOPLE L I S T E N
the real key to job success
1817
HARPER & ROW, PUBLISHERSNew York
Cambridge, Philadelphia, San Francisco, Washington,
London, Mexico City, Sao Paulo, Singapore, Sydney

HOW TO TALK SO PEOPLE LISTEN. Copyright \u00a9 1988 by Sonya Hamlin. All rights reserved. Printed in the United States of America. No part of this book may be used or reproduced in any manner whatsoever without written permission except in the case of brief quotations embodied in critical articles and reviews. For information address Harper & Row, Publishers, 10 East 53rd Street, New York, N.Y. 10022. Published simultaneously in Canada by Fitzhenry & Whiteside Limited, Toronto.

FIRST EDITION
Designer: Ruth Bornschlegel
Copy editor: Ann Adelrnan
Indexer: Maro Riofrancos
Library of Congress Cataloging-in-Publication Data
Hamlin, Sonya.
How to talk so people listen.
Includes index.
1. Business communication. 2. Oral communication. 3. Persuasion (Psychology)
I. Title.
HF5718.H284 1988
658.4'52 87-15624
ISBN 0-06-015669-4
88 89 90 91 92 RRD 10 9 8 7 6 5 4 3 2 1
For information about our audio products, write us at:
Newbridge Book Clubs, 3000 Cinde! Drive, Deiran, NJ 08370
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