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Copyright © 1998, 2007 by Lois P. FrankelAll rights reserved. Except as permitted under the U.S. Copyright Act of 1976,no part of this publication may be reproduced, distributed, or transmitted in anyform or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.Warner Business BooksHachette Book Group237 Park Avenue New York, NY 10017Visit our website atwww.HachetteBookGroup.com.The Warner Business Books name and logo are trademarks of Hachette Book Group, Inc.First eBook Edition: April 2007ISBN: 978-0-446-19478-5
 
“A must-read for anyone who wants to make the future better thanthe past—and that’s just about all of us.”
Anne Fisher, Ask Annie columnist,
 
Fortune Magazine
“Dr. Frankel develops organizations by focusing on the fundamentals:effective personal performance by fully functioning people. Her criticalinsights and tools for shaping complete capability offer personal andorganizational tool kits for people and their managers. Individualinefficiency and personal barriers to success are the frightening costissues of twenty-first-century companies. Lois offers useful means toavoid those costs beginning now!”
John Hofmeister, president, Shell Oil Company
“A must-read for coaches working with corporate employees. Eachchapter is a mini-workshop, and the author’s generous use of clientstories and coaching examples makes for an interesting read. This isthe perfect gift for the client who’s ready to get back on track.”
Cheryl Richardson, founding president, International Coach Federation
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