I purchased a licensed software when after installing it recognizes the machine ID and sends it to the software manufacturer. Then it sends me back a license key to put in the program and then the programs trial version is ended. Because I got a new HP laptop the software manufacturer said sorry, we cannot issue you a new license key, it is only good for one laptop. He thinks I'm using it on multiple laptops when in fact the first laptop it was used on was bought back by HP (too many problems) and they sent me a new one. Is there a way for me to know what the tattoo number is on the new machine, possibly by going into the BIOS. I believe the number being recognized is 18 characters.