Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Unavailable
    Achieving IT Service Quality; The Opposite of Luck
    Unavailable
    Achieving IT Service Quality; The Opposite of Luck
    Unavailable
    Achieving IT Service Quality; The Opposite of Luck
    Ebook435 pages4 hours

    Achieving IT Service Quality; The Opposite of Luck

    By Chris Oleson

    ()

    Currently unavailable

    Currently unavailable

    About this ebook

    Learn how to effectively run large IT systems such that they work well and create happy customers. A complement to ITIL, the authors cover everything from technology to process to organization design.
    LanguageEnglish
    PublisherBookBaby
    Release dateOct 1, 2009
    ISBN9781617927270
    Unavailable
    Achieving IT Service Quality; The Opposite of Luck

    Related to Achieving IT Service Quality; The Opposite of Luck

    Related ebooks

    Related podcast episodes

    Related articles

    • Article

      Q&A

      Jan 1, 2022

      You believe the time has come to bridge the ‘cultural gulf’ that exists within most organizations. Please explain. Historically, business leaders have had competencies in the physical domain — related to manufacturing and distributing products in an

      7 min read

    • Article

      “By Failing To Adopt The Right Tools For The Right Job, We’re Bringing A Knife To A Gun Fight”

      Aug 10, 2023

      This summer’s big job is to get a patio laid. I needed to replace what was left of the lawn following the activity of two overactive rescue greyhounds, accompanied by a committed but much slower terrier whose daily pilgrimage to a single zoomie spot

      6 min read

    • Article

      Editor's Note

      Aug 12, 2018

      Has something like this ever happened to you at work? To save time each week and minimise errors in their workflow, the accounts department introduces a new procedure for submitting paperwork. The problem is, it means you now have to print out a form

      3 min read

    • Article

      Q&A

      May 1, 2023

      Describe the capability that companies like Netflix, UPS, Amazon and Caesars Entertainment have in common. These are all leading firms in their industries with respect to leveraging analytics as a source of competitive advantage. We now have so much

      7 min read

    • Article

      Four Tools for Better Decisions

      May 1, 2020

      AS A MANAGEMENT CONSULTANT, I’ve seen more than my fair share of ludicrous corporate decisions resulting from hasty leaps to poorly designed solutions. Before becoming a consultant, I was an employee at several companies over the course of 15 years,

      8 min read

    • Article

      'Track Your Growth Driver'

      Dec 23, 2017

      'Track Your Growth Driver'
      4 min read

    • Article

      Tech Troubles

      Nov 12, 2022

      Presented By The Internet of Things rules the world. And while integrated ecosystems are indeed convenient, a failure can create chaos. That is especially true for cannabis retailers. Point-of-sale systems are often the backbone of dispensaries and a

      4 min read

    • Article

      Leadership Forum: Making Digital Transformation A Reality

      Jan 1, 2018

      Glenda Crisp Senior Vice President and Chief Data Officer, TD Bank Group + Connie Bonello Associate Partner, Financial Services, IBM Canada IN MOST OF TODAY’S ORGANIZATIONS, data underpins every transaction, operation and interaction. And yet, the ab

      8 min read

    • Article

      Journey

      Jul 1, 2021

      Journey
      6 min read

    • Article

      Customer-centric From Its Core

      Sep 16, 2018

      What’s been the biggest change you have seen in your career? I think one of the biggest things I am seeing recently is data becoming more and more important in how businesses operate and how they deliver customer experiences. Even a few years ago whe

      2 min read

    • Article

      Making Experimentation Work For You

      Sep 1, 2020

      You have said that every organization should embrace the practice of continuous experimentation. Why is this so critical, particularly right now? The main reason is that experimentation is the engine of innovation. As a result, anyone who cares about

      6 min read

    • Article

      Data Deserves Dialogue

      Jul 15, 2020

      Data Deserves Dialogue
      2 min read

    • Article

      Louis Camassa

      Oct 30, 2020

      Louis Camassa
      10 min read

    • Article

      The Algorithmic Leader

      Jan 1, 2020

      The Algorithmic Leader
      9 min read

    • Article

      Questions for Kate Sweetman, MIT Centre for Entrepreneurship

      Jan 1, 2018

      What does it mean for a business to exist in the age of Uber? In essence, it means that change can come from anywhere, that it is often technology-driven, and that it often necessitates a new business model. This is what we are seeing, over and over

      6 min read

    • Article

      Eliminate Uncertainty, One Email at a Time

      May 9, 2023

      AT SOME POINT, every business leader has a realization: Things aren't getting done, and you're the problem. While this has happened many times in small ways over the course of running my health care staffing marketplace, Actriv Healthcare, one stands

      3 min read

    • Article

      Testing, Testing, Testing—Why We’re Fools for Tools

      Sep 1, 2017

      THERE’S NO BIGGER CLICHÉ in startup land today than the office dashboard—a giant, flat-screen, 4K monitor prominently mounted by the front door, flickering with data points that affirm how this company is killing it by every conceivable measure. I co

      2 min read

    Reviews for Achieving IT Service Quality; The Opposite of Luck

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words