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    Email Etiquette: Netiquette in the Information Age
    Email Etiquette: Netiquette in the Information Age
    Email Etiquette: Netiquette in the Information Age
    Ebook15 pages9 minutes

    Email Etiquette: Netiquette in the Information Age

    By David Tuffley

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    About this ebook

    There are no 'official' rules governing electronic communication. While there have been attempts to establish one standard or another as the default, there is no common agreement. So beware people telling you there is one right way, they are assuming too much. As a general rule though, netiquette involves the same principles as plain old etiquette -- basic courtesy, respect and ethics. Treat people the way you would want to be treated yourself.

    By following the principles outlined below, the recipient of your email will be more likely to read and act, if not be favorably impressed by your message:

    Subject line to summarise the message. Make the Subject line summarise the body of the e-mail. Ask yourself, 'will the recipient(s) know what this e-mail is about'. For example, Instead of Subject: Exam, say Subject: Location of 1508INT Exam, 23 July 2011.

    Don't assume the recipient knows the background. Include enough contextual information at the beginning of the e-mail for the recipient to know what the matter is about. If in doubt, put background information in. For example, don't say can I have an extension for my assignment?, instead say I refer to the CIT3622 assignment 1 that I handed in late. I was ill and have a doctor's certificate. May I ask for an extension on the basis that I was too ill to do it on time?
    Keep it concise. Keep messages brief and to the point, but not so brief that it causes the problem outlined in the previous point. This includes deleting any irrelevant text when an email has been back and forth several times. No-one wants to scroll down through pages of text in order to reach the message they want to read. If the sense of the email will be lost by deleting that text, however, leave it in.

    Reply within 24 hours. Try to reply within 24 hours, less if possible. In fact, get in the habit of replying immediately -- it is the polite thing to do, and the recipient will appreciate a prompt reply. It also makes you look efficient. The longer you leave it to reply, the more likely you will forget or have too big a log-jam of unanswered email.

    Allow time for a reply. E-mail messages are not usually required to be answered immediately, though it is good practice if you do. Before sending a reminder, allow some time for a response, some times even a few days. Not everyone is online 24 hours a day.

    Use the BCC field when sending bulk email. If you're sending email to a whole list of people, put their email addresses in the BCC field. That way, the privacy of the recipient is respected, and spammers cannot harvest the email addresses for their dastardly purposes.

    LanguageEnglish
    PublisherAltiora Publications
    Release dateMar 27, 2011
    ISBN9781458016843
    Email Etiquette: Netiquette in the Information Age
    Author

    David Tuffley

    David Tuffley (PhD) is a Senior Lecturer in Applied Ethics & Socio-Technical Studies at Griffith University in Australia.David writes on a broad range of interests; from Comparative Religion, Anthropology, Psychology, Ancient and Modern History, Linguistics, Rhetoric, Philosophy, Architectural History, Environments and Ecosystems.

    Read more from David Tuffley

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    • 3/5
      I am currently 25 years old and I have been using emails, computers and internet since I was 13. So unfortunately there is nothing new that this book poses that I don't already know. However, I do find that for people that have never (or very little) used emails in the past this book will give a good insight into how to have good email etiquette. For example, I would recommend this book to two particular groups of people: the currently rising generation and people who have refrain from trying out the technology (my parents will be in this category). As an optional group, I'll recommend the book to anyone who wants to simply brush up on their etiquette, without expecting to learn something new.

      There are two good sections at the end of the book, that for those who might see them acronyms and emoticons being used but don't necessarily recognizes them is worth to look over. These sections are by no means comprehensive, but they are enough to cover the basics, one is a list of acronyms (LOL, BRB, etc.) and what they stand for; the other is a list of smiley faces and the emotions they represent.

      As a side note, I think someone skipped a section when editing this book because the grammatical errors that I found -although a few- were too close together. For example, "relpied" instead of "replied" and "seach" instead of "search".

    Book preview

    Email Etiquette - David Tuffley

    Introduction to Email

    Email as a medium of communication has become an almost indispensable tool for business, educational, social and personal purposes. Its importance in the future will, in all likelihood, continue to grow at an almost exponential rate, despite the plague of spam that is choking the internet.

    Email has the advantage over regular postal mail in that it is delivered into the recipient's mailbox for them to read and reply to at their convenience, but without the lengthy time delay involved with 'snail mail'. Email also has the advantage of being quick and easy. It doesn't oblige the sender to engage in small-talk with the recipient, as telephones do. Using the phone to convey a simple message to a friend might involve a 10-15 minute conversation

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