The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance
By Bruce Bodaken and Robert Fritz
()
About this ebook
Given human nature, most managers, when faced with the harsh facts of substandard performance, tend to soften the truth with their direct reports, so as not to offend or upset them. They tend to avoid mentioning mistakes, missed dates, an incomplete project, unacceptable quality of work, and the like. Then, if the problem becomes egregious, the manager may suddenly overreact with a contentious confrontation that results in little long-term behavior change. Or else the manager will try to work around the substandard performance, shifting the workload to top performers on the team rather than addressing reality directly with the person concerned. Bodaken and Fritz provide a step-by-step approach for continuous improvement, in which managers deal with performance issues early on, to help employees face the truth without being made to feel denigrated, inept, or incompetent -- which would only defeat the desired goal of improvement. Moreover, this approach also greatly enhances the manager's own career success.
When managers understand and use this practice, they can produce more top performers and add from 25 to 40 percent more actual capacity to their organization. At Blue Shield of California, for example, more than one thousand managers have been trained in this approach, with impressive, measurable results, helping the company become one of the fastest-growing health care plans in the state. Other companies, all at the top of their industries, are now using MMOT with great success. As widely acclaimed author Peter Senge notes in his foreword, "This is not a book with just a bunch of 'good ideas.' It is a call to a simple but transformative practice, vital to building an organization truly worthy of people's highest achievement."
Bruce Bodaken
Bruce Bodaken is Chairman, President, and CEO of Blue Shield of California, a 3.3 million-member not-for-profit health plan that serves the commercial, individual, and government markets in California. During Mr. Bodaken's five-year tenure as CEO, Blue Shield's membership has more than doubled and company revenues have risen from $3 billion to nearly $7 billion. Before embarking on a career in health care, he taught philosophy at the college level. In addition to his work at Blue Shield, Mr. Bodaken serves on numerous professional and civic boards, including the board of directors of the California Business Roundtable; America's Health Insurance Plans; and the University of California, Berkeley's Health Services Management Program. He lives in Mill Valley, California.
Related to The Managerial Moment of Truth
Related ebooks
Transforming Relationships for High Performance: The Power of Relational Coordination Rating: 0 out of 5 stars0 ratingsThe Path of Least Resistance: Learning to Become the Creative Force in Your Own Life Rating: 4 out of 5 stars4/5The Answer is a Question: The Missing Superpower that Changes Everything and Will Transform Your Impact as a Manager and Leader Rating: 0 out of 5 stars0 ratingsThe Answer to How Is Yes: Acting on What Matters Rating: 3 out of 5 stars3/5The Last Word on Power: Executive Re-Invention for Leaders Who Must Make the Impossible Happen Rating: 5 out of 5 stars5/5The Agenda Mover: When Your Good Idea Is Not Enough Rating: 0 out of 5 stars0 ratingsLift: The Nature and Craft of Expert Coaching Rating: 0 out of 5 stars0 ratingsWhat To Do When The Earth Splits In Two Rating: 0 out of 5 stars0 ratingsMaximum Impact Potential Rating: 5 out of 5 stars5/5The Jelly Effect: How to Make Your Communication Stick Rating: 2 out of 5 stars2/5How Good Can You Stand It?: Flourishing Mental Health Through Understanding the Three Principles Rating: 5 out of 5 stars5/5Breakthroughs: How to confront assumptions Rating: 0 out of 5 stars0 ratingsPeernovation: What Peer Advisory Groups Can Teach Us About Building High-Performing Teams Rating: 0 out of 5 stars0 ratingsThe Art of Connection: 7 Relationship-Building Skills Every Leader Needs Now Rating: 0 out of 5 stars0 ratingsEnergy Leadership: The 7 Level Framework for Mastery In Life and Business Rating: 3 out of 5 stars3/5Get Real: A Vital Breakthrough on Your Life and Leadership Rating: 0 out of 5 stars0 ratingsSelling with Love: Earn with Integrity and Expand Your Impact Rating: 0 out of 5 stars0 ratingsThe 8th Habit (Review and Analysis of Covey's Book) Rating: 5 out of 5 stars5/5How To Lead A Quest: A Guidebook for Pioneering Leaders Rating: 4 out of 5 stars4/5The Path of No Resistance: Why Overcoming is Simpler than You Think Rating: 5 out of 5 stars5/5The Three Laws of Performance: Rewriting the Future of Your Organization and Your Life Rating: 5 out of 5 stars5/5The Art of Engagement: Bridging the Gap Between People and Possibilities Rating: 4 out of 5 stars4/5est Playing The Game The New Way Rating: 5 out of 5 stars5/5How Executives Fail: 26 Surefire Recipes for Failing as an Executive Rating: 0 out of 5 stars0 ratingsAppreciative Inquiry: Asking questions for better outcomes Rating: 0 out of 5 stars0 ratingsFeed The Good Wolf Rating: 4 out of 5 stars4/5The Zen of Listening: Mindful Communication in the Age of Distraction Rating: 0 out of 5 stars0 ratingsShift: The Art of Transforming Limitations Rating: 0 out of 5 stars0 ratings
Management For You
The 7 Habits of Highly Effective People: 30th Anniversary Edition Rating: 5 out of 5 stars5/5Malcolm Gladwell's Blink The Power of Thinking Without Thinking Summary Rating: 4 out of 5 stars4/5Strategy Skills: Techniques to Sharpen the Mind of the Strategist Rating: 4 out of 5 stars4/5Managing Oneself: The Key to Success Rating: 4 out of 5 stars4/5Emotional Intelligence Habits Rating: 5 out of 5 stars5/5Boundaries for Leaders: Results, Relationships, and Being Ridiculously in Charge Rating: 4 out of 5 stars4/5Summary of The Laws of Human Nature: by Robert Greene - A Comprehensive Summary Rating: 4 out of 5 stars4/5The Motive: Why So Many Leaders Abdicate Their Most Important Responsibilities Rating: 5 out of 5 stars5/5Principles: Life and Work Rating: 4 out of 5 stars4/5The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months Rating: 4 out of 5 stars4/5How to Get Ideas Rating: 5 out of 5 stars5/5Quiet Leadership: Six Steps to Transforming Performance at Work Rating: 4 out of 5 stars4/5Good to Great: Why Some Companies Make the Leap...And Others Don't Rating: 4 out of 5 stars4/5Company Rules: Or Everything I Know About Business I Learned from the CIA Rating: 4 out of 5 stars4/5Multipliers, Revised and Updated: How the Best Leaders Make Everyone Smarter Rating: 4 out of 5 stars4/5The New One Minute Manager Rating: 5 out of 5 stars5/5The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers Rating: 4 out of 5 stars4/5Great Ceos Are Lazy: How Exceptional Ceos Do More in Less Time Rating: 4 out of 5 stars4/5Leadershift: The 11 Essential Changes Every Leader Must Embrace Rating: 5 out of 5 stars5/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues Rating: 4 out of 5 stars4/5The 4 Disciplines of Execution: Revised and Updated: Achieving Your Wildly Important Goals Rating: 4 out of 5 stars4/5The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever Rating: 4 out of 5 stars4/5Spark: How to Lead Yourself and Others to Greater Success Rating: 5 out of 5 stars5/5Built to Last: Successful Habits of Visionary Companies Rating: 4 out of 5 stars4/5The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People Rating: 4 out of 5 stars4/5The 12 Week Year (Review and Analysis of Moran and Lennington's Book) Rating: 5 out of 5 stars5/5
Reviews for The Managerial Moment of Truth
0 ratings0 reviews