J.M. “Chem” Enage has dedicated his career to achieving success in sales, marketing, customer service, in¬formation technology, and project management. J.M.’s guiding principle has always been to go the extra mile and beyond, and internal/external customers and service have been a major focus of his learning and practice. His Christian upbringing and Jesuit education in¬spire him to write about serving and giving back to the community (www.BeyondTheExtraMile.com). J.M. was born in Manila, Philippines also known as the Call Centre Capital of the World and now lives in Vancouver, British Columbia with his four great kids, in a city declared by the United Nations as one of the top three most liveable cities in the world, but ironically the most ridiculously expensive city in which to own a home.see more