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Effective Leadership
Effective leadership requires managers to be engaged with customers, employees and the processes that produce their products. Managers must listen to all three; voice of the customer, voi...
From: spitraberg
Measuring Performance Excellence with Baldrige
The European Foundation for Quality Management Award has been in place for sixteen years. The Malcolm Baldrige Excellence Criteria have been utilized for twenty years and the grandfather ...
From: spitraberg
Innovative Quality and Productivity Promotions:Selected Best Practices
In a dynamic global society, the winners are those who can innovate and then promote ideas and best practices particularly in the quest for quality and productivity...
From: spitraberg
Actuating the Leaders' Role Through Innovations in Quality Training
Total quality management (TQM) is one of the best strategies in the quest for excellence in the organization. However, statistics show that less than 30% of those who initiate the proces...
From: spitraberg
The Impossible Dream
Do not be afraid to dream the impossible dream as you and your organization are only limited by what dream you can do. Set goals that stress your imagination. HP wants 100% improvement...
From: spitraberg
What Comes After Six Sigma?
The complexity of today's business environment has made it necessary to evaluate all the alternatives before committing your resources to an improvement process. This report combines Tot...
From: spitraberg
Quality: The Basis for a Transcendental Global Culture
Quality is a basic concept of mankind. The core of its meaning comes from a Sumerian word that has the root meaning of freedom. Freedom is at the core of the democratic process through t...
From: spitraberg
Benchmarking: A Discovery Mechanism for Six Sigma Learning
The process of benchmarking was developed in the late 1970's by Xerox Corporation as it needed to rapidly learn how to combat the ongoing commercial attack by Japanese industry and preser...
From: spitraberg
New Quality Roles, Organizations and Future-Making
When looking to quality concept and its evolution form past to present, one easily finds that it has always been linked with improvement and change and at the service of organizations for...
From: spitraberg
Continuous Improvement Requires a Quality Culture
Continuous improvement culture helps organizations to develop committed employees, delighted customers and build value added products and services. Building a continuous improvement requ...
From: spitraberg
Communicating and Training for Quality: a Leadership Function
Leadership in quality is generally supported by two vital functions: communication and training. Communication lies at the very heart of the leader-follower nexus and therefore plays a c...
From: spitraberg
The Hidden Part of Quality Driven Strategies
At the end of last century, the world witnessed the bankruptcy of stars such as Pan-American and Swiss-Airlines while no one had doubts in their service quality. Almost at the same time, ...
From: spitraberg
Getting Results from TQM
TQM when combined with Hoshin Kanri is the most powerful management concept to have been conceived. By these methods companies such as Toyota, Honda, Epson, Hewlett Packard, Komatsu, Phil...
From: spitraberg
Everything You Need To Know About Benchmarking
Benchmarking is a powerful method for breakthrough thinking, innovation, improvement and for delivering exceptional bottom-line results. Benchmarking is “the comparison of performance dat...
From: spitraberg
Some Aspects of the Measurement and Improvement of Quality of Life
Quality of life is already a priority issue for many countries. Taking into account important and generally accepted philosophical aspects of quality - Quality of Life - is perceived in d...
From: spitraberg
