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MB0039-Set-1

MB0039-Set-1

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Published by mriduldubeybaba9824
Saurabh Verma MBA 1ST SEM ASSIGNMENT SET-1
Saurabh Verma MBA 1ST SEM ASSIGNMENT SET-1

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Published by: mriduldubeybaba9824 on Jul 14, 2012
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10/15/2012

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ASSIGNMENT – 01
NAMESAURABH VERMAROLL NO.511220551LEARNING CENTRE BHOPAL (MADHYA PRADESH)LEARNING CENTRECODE1650COURSEMBASUBJECTBUSINESS COMMUNICATION- SET 1SEMESTERSEMESTER 1SUBJECT CODEMB0039DATE OFSUBMISSIONJULY 3, 2012MARKS AWARDEDDISRECTORATE OF DISTANCE EDUCATION SIKKIMMANIPAL UNIVERSITY IIND FLOOR , SYNIDICATE HOUSEMANIPAL-576 104
 _______________________ Signature of Coordinator_______________ Signature of Center____________________ Signature of Evaluator
MB0039
-
BUSINESS COMMUNICATION
 
ASSIGNMENT SET– 01
Q. 1. Describe any situation in your experience where the communication went wrong. Analyze the situation bypointing out the type of barrier to communication and suggest how to overcome this barrier.
Ans.
Situation where Communication was a failure to me
: As an Associate Manager, I was a sender for acommunication and intended to be received by my executives. I have sent the following communication to myexecutives through a notice and displayed on the notice board:
Coming Second Saturday to complete our targets for the month a review meeting is arranged and all should attend. If any executive is not able to attend should find out the contents of the meeting from their peers without fail 
”. But mycommunication went wrong and out of 10 executives, only three executives attended at 4.00 PM who checked-inwith me at the time of the meeting.
Following were the barriers of communication which stood in the way of my communication
:
The “Channel” I have chosen did not ensure the receipt of the communication by “Receivers”.
The communication lacked the “Chronological context”.
Second Saturday being a non-working day.
The communication has created a “Psychological noise” by not mentioning correct time of the meeting andconfusion had been created
The “social context” also is one of the cause for the failure of the communication as I have not taken all myexecutives into confident by giving any advance information or an intention of the meeting earlier.
Lessons learnt in order to overcome these barriers of communication:
My communication was unclear by not giving exact time of meeting.
The media I have used is the placing the notice on the notice board, instead had I circulated to all thereceivers and obtained their signatures by asking their availability or feedback my communication wouldnot have failed.
I have chosen a wrong day a holiday though the task was a routine one.
I could have maintained good relations with my executives for success of my communication.Irrespective of the setting in which communication takes place or the number of people that are involved, allcommunication consists of certain key elements. The Communication Model shown on the next page illustrates eachof these elements:
Model of CommunicationSender or Encoder
– This is the person who transmits a message. For example, a manager writing a letter of apology to a customer regarding a defective product, or a sales manager making a presentation to his sales team.Receiver or Decoder – The person who notices and decodes, or attaches some meaning to a message. Decoding may
 
not always be accurate and a wrong meaning may be attached to a Message. For example, a friendly joke might betaken as an offense, or feedback given to a Subordinate by a superior might be taken in the wrong Sense.
Message
– This is any signal that triggers the response of a receiver. Messages may be intentional (as in the exampleof the sales presentation given above) or unintentional (nonverbal signals such as yawns that convey the message of  boredom).
Channel
– This refers to the medium or the method used to deliver the message. As a business executive, you willoften have a choice of channels. For example, you could communicate with a customer through a letter, throughemail or telephone.
Feedback 
– Most communication is two-way. Receivers generally respond to messages – for example, students mayask questions during a lecture session and an employer may tell an employee that he has to think about his proposal.This response to a sender’s message is called feedback. This kind of feedback is oral. Sometimes feedback couldalso be written, as when you respond to a customer’s letter of complaint, for example. At other times, feedback could be nonverbal, as in smiles and nods of appreciation during a talk or presentation. Even failure to respond could be considered as feedback, since it may indicate a lack of interest or indifference to the sender’s message. Due to theelement of feedback, people are simultaneously senders and receivers of information in face to face communication.
Noise
– Communication fails when the message received is not identical to the message that is sent. Several factorscould interfere with the exchange of messages. “Noise” refers to all these factors that disrupt the communication andcould be classified under the following types:
Physical Noise
– Distracting sounds, poor acoustics, or just information overload could interfere with thelistening process.
Physiological Noise
– Hearing or other disabilities, fatigue, or physical illness could come in the way of  both speaking and listening.
Psychological Noise
– Sometimes emotions within the sender or receiver such as preoccupations, hostility,fear or lack of interest could interfere with the speaking or listening Process.
Context
– This refers to the setting in which the communication takes place and could sometimes determine thesuccess or failure of the communication. Context could be classified as follows Physical context refers to the physical surroundings for example a work or social environment, in which the communication takes place. Askingyour boss for a promotion might be received differently, depending on whether the communication takes place inyour office, your boss’s office, at a company party or over lunch at a restaurant. Social context refers to therelationship between the sender and the receiver. Taking the same example, asking for a promotion is likely to bereceived differently, depending on how well you get along with your boss and whether you are personal friends or not. Chronological context refers to time related factors that could influence the communication. For example, isyour request made first thing in the morning or at the far end of the day? Is it made during or after work hours? Is itmade at a time when the company is going through problems such as a strike in the factory, or major losses?

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