ASSIGNMENT SET– 01
Q. 1. Describe any situation in your experience where the communication went wrong. Analyze the situation bypointing out the type of barrier to communication and suggest how to overcome this barrier.
Situation where Communication was a failure to me
: As an Associate Manager, I was a sender for acommunication and intended to be received by my executives. I have sent the following communication to myexecutives through a notice and displayed on the notice board:“
Coming Second Saturday to complete our targets for the month a review meeting is arranged and all should attend. If any executive is not able to attend should find out the contents of the meeting from their peers without fail
”. But mycommunication went wrong and out of 10 executives, only three executives attended at 4.00 PM who checked-inwith me at the time of the meeting.
Following were the barriers of communication which stood in the way of my communication
The “Channel” I have chosen did not ensure the receipt of the communication by “Receivers”.
The communication lacked the “Chronological context”.
Second Saturday being a non-working day.
The communication has created a “Psychological noise” by not mentioning correct time of the meeting andconfusion had been created
The “social context” also is one of the cause for the failure of the communication as I have not taken all myexecutives into confident by giving any advance information or an intention of the meeting earlier.
Lessons learnt in order to overcome these barriers of communication:
My communication was unclear by not giving exact time of meeting.
The media I have used is the placing the notice on the notice board, instead had I circulated to all thereceivers and obtained their signatures by asking their availability or feedback my communication wouldnot have failed.
I have chosen a wrong day a holiday though the task was a routine one.
I could have maintained good relations with my executives for success of my communication.Irrespective of the setting in which communication takes place or the number of people that are involved, allcommunication consists of certain key elements. The Communication Model shown on the next page illustrates eachof these elements:
Model of CommunicationSender or Encoder
– This is the person who transmits a message. For example, a manager writing a letter of apology to a customer regarding a defective product, or a sales manager making a presentation to his sales team.Receiver or Decoder – The person who notices and decodes, or attaches some meaning to a message. Decoding may