Global Technical Service Department ofHuawei Technologies Co., Ltd
LiangHua, Leroy G. Blimegger Jr, Dong Gang, Ma Haixu,Victor Li, Han Xiao, Raymond Luan, Fu Shiguang,
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Yang Dong, Graham Willis
Cai Wei, Yaser AL Khateeb, Tony Chen
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The boom in development of information technology has challengedand reshaped the traditional network rollout and O&M systems. It isnow transforming from network KPI model to a full-network, full-serviceoperation system, focused on service applications and customer experience.Huawei is dedicated to collaborating with customer in four areas; smooth
modernization, satised end-user experience, operational excellence andrevenue enhancement. We are devoted to providing efcient and innovative
service solutions and new business models, helping customer for businessexcellence through E2E operational optimization and innovation.
Along with the complexity of network technologies, large number of interfaceprotocols, and business transformation to IT & CT Convergence, the traditionalnetwork deployment model is evolving to prime integration which can supportcross-network services, multiple modes, multiple vendors, and multiple services.This is also the only way in which the network will evolve with the trends of
“Connected•Possibilities”. Through our consulting , design, migration, andintegration capabilities, Huawei provides efcient, accurate, and safe end-to-end
integration services, thus helping customers maximize the value chain integration.
Truly managing customer experience has begun.In the mobile broadband era, HUAWEI SmartCare service solutions can trulymanage the customer experience by associating the end-user QoE modelingand aggregated per service per user (PSPU) service quality management withmulti-vendor network optimization to deliver superior experience and connectivity.
Operation Consolidation/Operation Innovation
With the trends of “Connected Possibilities”, Huawei provides end-to-endmanaged services. As a long-term strategy, Huawei will continuously invest indeveloping our global managed services business. Huawei managed services
can effectively improves O&M efciency by consolidating global resources and
delivery platforms and making innovations in O&M. It also enhances the networkquality, enables visible O&M, and helps customers reduce their costs by 20%.
Huawei provides end-to-end Managed VAS & Managed BSS solutionsfor revenue enhancement. In these solutions, standard managed servicesprocesses are developed based on the understanding of products andcustomer management processes, in order to reduce the Time-To-Market,improve user experience, and realize stable revenue growth.
Collaboration for Business