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Service Magazine, Huawei - Feb 12

Service Magazine, Huawei - Feb 12

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Published by: FKN: Fairsport Knowledge Network on Jul 16, 2012
Copyright:Attribution Non-commercial

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10/06/2013

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http://www.huawei.com/en/about-huawei/publications/huawei-service/index.htm
Collaboration for Business Excellence
Truly managing customer experience has begun6 steps to Operational ExcellenceIntegration for the evolving network
ICT certications -- Align employees career development life cycle
   F   E   B    2  0   1   2
   I  S  S   U   E    3   1
Cover Story: Telefonica Latin America
A step to increase efciency operations by Managed Services
 
Huawei Professional Services attended Managed Services World Congress 2011 in Berlin, GermanyHuawei Awarded with Global Growth and Innovation inTelecom Managed Services Award by Frost & SullivanHuawei SmartCare Awarded with the Excellence in CustomerPerception of Service Quality Award by Frost & Sullivan
 
To Readers
Sponsor:
Global Technical Service Department ofHuawei Technologies Co., Ltd
Consultant:
LiangHua, Leroy G. Blimegger Jr, Dong Gang, Ma Haixu,Victor Li, Han Xiao, Raymond Luan, Fu Shiguang,
Chief Editor:
Frank Yao
Executive Chief Editor:
Yang Dong, Graham Willis
Editorial Members:
Cai Wei, Yaser AL Khateeb, Tony Chen
E-mail:
Huawei_service@huawei.com
Tel:
+86 755 28787912
Fax:
+86 755 28788835
 Address:
B1, Huawei Base, Bantian, Longgang, Shenzhen,China 518129
Publication registration No.:
Yue B No. 1163
The information contained in this document is fore reference purpose only,
and is subject to change or withdrawal according to specic customer
requirement and conditions.
Copyright © Huawei Technologies Co., Ltd. 2012. All rights reserved.
No part of this document may be reproduced or transmitted in any form or byany means without prior written consent of Huawei Technologies Co., Ltd.
NO WARRANTY 
The contents of this document are for information purpose only, and provided“as if”. Except as required by applicable laws, no warranties of any kind,either express or implied, including but not limited to, the implied warranties
of merchantability and tness of this document. To the maximum extent
permitted by applicable law, in no case shall Huawei Technologies Co., Ltd.Be liable for any special, incidental, indirect, or consequential damaged, or
lost prots, business, revenue, data, goodwill or anticipated savings arising
out of or in connection with any use if this document.
For electronic version and subscription, please visit www.huawei.com
The boom in development of information technology has challengedand reshaped the traditional network rollout and O&M systems. It isnow transforming from network KPI model to a full-network, full-serviceoperation system, focused on service applications and customer experience.Huawei is dedicated to collaborating with customer in four areas; smooth
modernization, satised end-user experience, operational excellence andrevenue enhancement. We are devoted to providing efcient and innovative
service solutions and new business models, helping customer for businessexcellence through E2E operational optimization and innovation.
Intelligent Evolution
Along with the complexity of network technologies, large number of interfaceprotocols, and business transformation to IT & CT Convergence, the traditionalnetwork deployment model is evolving to prime integration which can supportcross-network services, multiple modes, multiple vendors, and multiple services.This is also the only way in which the network will evolve with the trends of
“Connected•Possibilities”. Through our consulting , design, migration, andintegration capabilities, Huawei provides efcient, accurate, and safe end-to-end
integration services, thus helping customers maximize the value chain integration.
Satised Experience
Truly managing customer experience has begun.In the mobile broadband era, HUAWEI SmartCare service solutions can trulymanage the customer experience by associating the end-user QoE modelingand aggregated per service per user (PSPU) service quality management withmulti-vendor network optimization to deliver superior experience and connectivity.
Operation Consolidation/Operation Innovation
With the trends of “Connected Possibilities”, Huawei provides end-to-endmanaged services. As a long-term strategy, Huawei will continuously invest indeveloping our global managed services business. Huawei managed services
can effectively improves O&M efciency by consolidating global resources and
delivery platforms and making innovations in O&M. It also enhances the networkquality, enables visible O&M, and helps customers reduce their costs by 20%.
Revenue Enhancement
Huawei provides end-to-end Managed VAS & Managed BSS solutionsfor revenue enhancement. In these solutions, standard managed servicesprocesses are developed based on the understanding of products andcustomer management processes, in order to reduce the Time-To-Market,improve user experience, and realize stable revenue growth.
Collaboration for Business
Excellence

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