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Understanding Knowledge Management and Learning Essentials (For Print)

Understanding Knowledge Management and Learning Essentials (For Print)

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People gain knowledge if they learn from experience. Learning is thus a vital component of knowledge management and its ultimate end. Collective learning comes from participating in the social processes of collaboration, sharing knowledge, and building on one another’s ideas.
People gain knowledge if they learn from experience. Learning is thus a vital component of knowledge management and its ultimate end. Collective learning comes from participating in the social processes of collaboration, sharing knowledge, and building on one another’s ideas.

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Published by: ADB Knowledge Solutions on Jul 20, 2012
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01/23/2013

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Organization, People, Knowledge, and Technology for Learning
OLIVIER SERRAT
 
Principal Knowledge Sharing and Services SpecialistKnowledge Sharing and Services Center Regional and Sustainable Development DepartmentAsian Development Bank
 
1
Organization, People, Knowledge, and Technology for Learning
DATA,INFORMATION,AND KNOWLEDGEKNOWLEDGEASSETS
Data
are discrete and objective facts, measurements, or observationsthat can be analyzed to generate information.
Inormation
is data that have been categorized, analyzed,summarized, and placed in context in a form that has structureand meaning.
Knowledge
is a combination of data and information, to whichis added expert opinion, skills, and experience, resulting in a valuableasset that aids decision making.
Knowledge
is what you learn from experience—before, during,and after the event.
TACIT KNOWLEDGE IS
•Know-howfromdeeplypersonalexperience,aptitudes,skills,
perceptions, insights, and intuition.
•Difculttocommunicateinformsotherthanpersonalcontact
 and regular interaction.
EXPLICIT KNOWLEDGE IS
•Know-whatthathasbeenorcanbedescribed,articulated,
 
codied,andstored.•Readilysharedinformallanguage,print,orelectronicmedia.
=Media-based
20%80%
Paper-based,multimedia,digitally
indexed, digitally active, etc.
= In people’s heads
EXPLICITKNOWLEDGETACITKNOWLEDGE
 
2
Organization, People, Knowledge, and Technology for Learning
CORE KNOWLEDGEACTIVITIES
CORE KNOWLEDGE ACTIVITIES
are what activities are widely usedby an organization to manage knowledge.
REQUIREMENTS
1. Activities should be aligned or integrated into
business processes
.2. Activities should be
balanced
accordingtothespecicitiesofeach
organization.A knowledge management solution should not focus only on oneor two activities in isolation.
CREATEKNOWLEDGEIDENTIFY KNOWLEDGESTOREKNOWLEDGEUSEKNOWLEDGESHAREKNOWLEDGE
CreateIdentiyStoreShareUse
Inventorizepeople and
system-based
knowledgeassets.Gatherknowledgeassets frompeople orsystems thathold it.Organizeknowledgeassets into
codiableandnoncodiable
categories.Pass knowledgeassets betweenpeople orsystems.Use theknowledgeassets for
benet.

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