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Published by: drededmegz22@hotmail.com on Jun 12, 2007
Copyright:Attribution Non-commercial


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Relate to Clients on a Business LevelService Level Agreement (SLA) Template
This template provides a format for a Service Level Agreement (SLA) between aService Provider and one or more DIGITAL MEDIA Clients requiring DIGITALMEDIA services. The purpose of this document is to ensure that resources are in placeto provide consistent service support and delivery to the Client by the ServiceProvider.
1. Save this template under a new name before making revisions2. Review & complete all relevant sections in this template3. Replace or remove all colored text from the final draft of thisdocument- Replace all text in
Remove all text in
(instructional)- Replace or remove all text in
(examples)4. Reformat all final text to
 5. Remove the information above before saving final revisions6. Stakeholders are representatives from the Service Provider andthe Client
Service Level Agreement (SLA)for
Paul Flynn
Meg Wiseman
Effective Date:
Company Name:
Piro Creative
Client Relationship Manager:
Meg Wiseman
1.Agreement Overview
This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between Piro Creative and Paul Flynn for the provisioning of DIGITAL MEDIAservices required to support and sustain The Video.This Agreement remains valid until superseded by a revised agreement mutuallyendorsed by the stakeholders. Changes will be recorded in an Amendmentssection of this Agreement and are effective upon mutual endorsement by the primary stakeholders.This Agreement outlines the parameters of all DIGITAL MEDIA services coveredas they are mutually understood by the primary stakeholders.The
of this Agreement is to ensure that resources are in place to provideconsistent DIGITAL MEDIA service support and delivery to the Client(s) by theService Provider(s).1. The following Client(s) will be used as the basis of the Agreement
ClientContact Information
Ben444 555 666 22Stephan444 555 666 22Marina444 555 666 22Paul444 555 666 22
2.Periodic Review
This Agreement is valid from the
Effective Date
outlined herein and is valid untilthe
Date of Termination
Client Relationship Manager
is responsible for regular reviews of thisdocument. Contents of this document may be amended as required, providedmutual agreement is obtained from the primary stakeholders and communicated toall affected parties. The
Client Relationship Manager
will incorporate allsubsequent revisions and obtain mutual agreements / approvals as required.
Client Relationship Manager:
Meg Wiseman
Review Period:
Previous Review Date:
May 2007
Next Review Date:
August 2007
3.Service Agreement
The following detailed services are the responsibility of the Service Provider inthe ongoing support of this Agreement.
2.1. Service Scope
The following Services are covered by this Agreement;
Reference No.Service
 Piro Creative will not have any promotion rights
 No endorsement fees to the client 
The client must consult with Piro Creative for everything related to the video’s
 Piro creative must maintain the clients website
 Both parties must be kept up to date
2.2. Client Requirements
responsibilities and/or requirements in support of this Agreementinclude:
The client will not associate with any other company in regards to videomaterial.The client must make payment on the first Monday of the month no later than5:00pm to Piro Creative
2.3. Service Provider Requirements
Service Provider
responsibilities and/or requirements in support of thisAgreement include:
 Piro Creative must include 5 videos per week to the client  Piro Creative will not profit from video promotions.
Service Measurement
The following measurements will be established and maintained by theService Provider to ensure optimal service provision to the Client:
MeasurementDefinitionPerformance Target
 HappinessEveryone must be kept happyImportan LoopClient must be kept up to dateImportan
Service Level Reporting
The Service Provider will supply the Client with the following reports on theintervals indicated:
Report NameInterval

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