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Medicaid Access Monitoring - June 2012

Medicaid Access Monitoring - June 2012

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Published by Josiah Bartlett
Report from NH Health and Human Services Commissioner Nick Toumpas to federal Centers for Medicare and Medicaid Services on access to NH's Medicaid Program.
Report from NH Health and Human Services Commissioner Nick Toumpas to federal Centers for Medicare and Medicaid Services on access to NH's Medicaid Program.

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Categories:Types, Letters
Published by: Josiah Bartlett on Jul 23, 2012
Copyright:Attribution Non-commercial

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10/05/2013

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Monitoring Access toCare in New Hampshire’sMedicaid Program
 
Review of Key Indicators – June 2012 
 
A
 
Report
 
Prepared
 
by
 
the
 
Office
 
of 
 
Medicaid
 
Business
 
and
 
Policy
 
New
 
Hampshire
 
Department
 
of 
 
Health
 
and
 
Human
 
Services
 
Nicholas
 
A.
 
Toumpas,
 
Commissioner
 
New
 
Hampshire
 
Department
 
of 
 
Health
 
and
 
Human
 
Services
 
Kathleen
 
A.
 
Dunn,
 
MPH
 
Medicaid
 
Director
 
Marilee
 
Nihan,
 
M.B.A.
 
Medicaid
 
Finance
 
Director
 
June
 
22,
 
2012
 
The
 
Department 
 
of 
 
Health
 
and 
 
Human
 
Services’ 
 
Mission
 
is
 
to
 
 join
 
communities
 
and 
 
 families
 
in
 
 providing
 
opportunities
 
 for 
 
citizens
 
to
 
achieve
 
health
 
and 
 
independence
 
 
M
ONITORING
 
A
CCESS
 
TO
 
C
ARE
 
IN
 
N
EW
 
H
AMPSHIRE
S
 
M
EDICAID
 
P
ROGRAM
:
 
R
EVIEW
 
OF
 
K
EY
 
I
NDICATORS
,
 
J
UNE
 
2012
 
New
 
Hampshire
 
Department
 
of 
 
Health
 
and
 
Human
 
Services
 
Office
 
of 
 
Medicaid
 
Business
 
and
 
Policy
 
 Acknowledgements
This
 
report
 
was
 
written
 
by
 
the
 
Office
 
of 
 
Medicaid
 
Business
 
and
 
Policy,
 
New
 
Hampshire
 
Department
 
of 
 
Health
 
and
 
Human
 
Services.
 
Contributors
 
include
 
the
 
following:
 
 
Andrew
 
Chalsma,
 
Chief,
 
Bureau
 
of 
 
Health
 
Care
 
Analytics
 
and
 
Data
 
Systems
 
 
Farzana
 
Alamgir,
 
Senior
 
Management
 
Analyst
 
 
Andrea
 
Stewart,
 
Business
 
System
 
Analyst
 
 
Carolyn
 
Richards,
 
Business
 
System
 
Analyst
 
 
Betsy
 
Hippensteel,
 
Administrator,
 
New
 
Hampshire
 
Medicaid
 
Client
 
Services
 
 
Valerie
 
Brown,
 
Senior
 
Medicaid
 
Business
 
System
 
Analyst
 
 
Robin
 
Calley,
 
Program
 
Assistant
 
 
Crystal
 
Ingerson,
 
Business
 
Administrator
 
 
Valerie
 
Reed,
 
University
 
of 
 
New
 
Hampshire
 
With
 
assistance
 
from:
 
 
Jean
 
Sullivan,
 
Associate
 
Vice
 
Chancellor,
 
University
 
of 
 
Massachusetts,
 
Center
 
for
 
Health
 
Law
 
and
 
Economics
 
 
Deborah
 
Bachrach,
 
Manatt,
 
Phelps
 
&
 
Phillips
 
 
Melinda
 
Dutton,
 
Manatt,
 
Phelps
 
&
 
Phillips
 
 
M
ONITORING
 
A
CCESS
 
TO
 
C
ARE
 
IN
 
N
EW
 
H
AMPSHIRE
S
 
M
EDICAID
 
P
ROGRAM
:
 
R
EVIEW
 
OF
 
K
EY
 
I
NDICATORS
,
 
J
UNE
 
2012
 
New
 
Hampshire
 
Department
 
of 
 
Health
 
and
 
Human
 
Services
 
Office
 
of 
 
Medicaid
 
Business
 
and
 
Policy
 
Table of Contents
1.
 
Introduction
 
1
 
2.
 
Methodology
 
5
 
3.
 
Data
 
and
 
Analysis
 
9
 
New
 
Hampshire
 
Medicaid
 
Beneficiaries
 
9
 
Provider
 
Availability
 
15
 
Utilization
 
of 
 
Services
 
18
 
Beneficiary
 
Assistance
 
and
 
Satisfaction
 
43
 
Conclusion
 
46
 
4.
 
Beneficiary
 
Engagement
 
47
 
New
 
Hampshire
 
Medicaid
 
Client
 
Services
 
Unit
 
47
 
Medical
 
Care
 
Advisory
 
Committee
 
(MCAC)
 
49
 
Stakeholder
 
Meetings
 
49
 
5.
 
Plan
 
for
 
Monitoring
 
Access
 
51
 
Updates
 
to
 
Monitoring
 
51
 
Investigation
 
of 
 
Access
 
Issues
 
and
 
Corrective
 
Actions
 
51
 
Access
 
Monitoring
 
under
 
Medicaid
 
Managed
 
Care
 
52
 
6.
 
Summary
 
and
 
Conclusion
 
56
 
7.
 
Appendices
 
58
 
Appendix
 
A:
 
New
 
Hampshire
 
Medicaid
 
Community
 
Health
 
Center
 
Access
 
and
 
Capacity
 
59
 
Appendix
 
B:
 
Tabular
 
Version
 
of 
 
Data
 
in
 
Trend
 
Charts
 
61
 

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