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Table Of Contents

Quantitative Methods
Qualitative Methods
What is POM?
Why Study POM?
Cost as a Percentage of Sales
Jobs in the U.S
Jobs in POM
Chapters Covered in Text
The Critical Decisions
The Critical Decisions - Continued
Significant Events in POM
New Challenges in OM
Characteristics of Goods
Characteristics of Services
Goods vs. Services
Goods vs. Services - Continued
Goods Contain Services / Services Contain Goods
The Economic System Transforms Inputs to Outputs
Adam Smith on Productivity
Henry Ford on Productivity
Frank Gilbreth on Productivity
Walter Shewhart on Productivity
Impact of Quality Improvement
Measurement Problems
Productivity Increase
Key Variables for Improved Labor Productivity
Comparison of Productivity
Service Productivity
Current Trends
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P. 1
Pom Intro

Pom Intro

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Published by bd87gl

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Published by: bd87gl on Jul 23, 2012
Copyright:Attribution Non-commercial


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