Shared Services: We Cant Get There from Here?

FMI June 14, 2011 Edmonton

The reports of the death of IT Shared Services has been greatly exaggerated

Or have they?

What have we learned?

Can we get there from here?

not a magic bullet

Oversold mythic benefits

Wait a second,

Surely youre kidding

The consultant said

1. Save Money

2. Economies of Scale

3. Transform Government

Its common sense

value for money

incentives

Study
Internal Client Satisfaction Productivity Increase Performance Improvement Cost Reduction

-25%

-20%

-15%

-10%

-5%

0%

great idea, hard to do

US LoB to the cloud?

Fighting shared services?

visibility

Office apps Data centre

GRP

Middle ware

value

What Works on GRP

Similarity

standardization

23

Business Process

Current Situation

= one size?

complexity

Where Standardize?

Homogenize?

best practice

inefficiencies

diminishing returns

+ -

differences

Incomplete

budget

financial purchasing human management resources

gaps

35

migration

your processes

standard processes

massive scale

from

40

to

41

peaks got higher

downtime more painful

Government Private Cloud?

Step back

th 20

Century Solutions to Century Problem?

st 21

46

Achieve?

47

Trends?

Goal: Citizen engagement

Goal: Government as Platform

Goal: Fiscal Transparency

Goal: Performance

52

Trend: Cloud Computing

Trend: Web 2.0

55

Trend: Decentralization

56

Project Governance

structure

voice

Office apps Data centre

GRP

Middle ware

private cloud low hanging fruit

Office apps Data centre

GRP

Middle ware

public cloud low hanging fruit

Solution to GRP Shared Services?

GRP
65

66

1. Multiple Configurations

2. Compliant Configurations

3. Staged Migration
your processes

compliant process

Version 7 section
brief discussion

Software wasnt designed for this

on premises

72

private sector

73

customized

74

Winning?

75

Solution in search

low hanging fruit

77

consider the cloud

78

except theres this act

79

Tired

Wired

Tired
Saves Money 1 Size Standardization Cold Turkey Migration Common Processes

Wired
Advances the Mission Multiple Configurations Staged Compliance All Processes

Rigid Vendor as Participant Legacy Enterprise

Flexible Vendor as Accountable Architected for Purpose

We think we have something

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