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Product recalls Systems development Inspection Net cost of scrap Supplies used in testing Warranty repairs Rework labor

Statistical process control Customer returns of defective goods Cost of testing equipment Quality engineering Downtime due to quality problems
Downtime due to quality problems Quality engineering Cost of testing equipment Customer returns of defective goods Statistical process control Rework labor Warranty repairs Supplies used in testing Net cost of scrap Inspection Systems development Product recalls

Costs (in thousands) Last Year This Year $3,500 $600 $120 $680 $1,700 $2,770 $800 $1,300 $30 $40 $3,300 $2,800 $1,400 $1,600 $0 $270 $3,200 $200 $270 $390 $1,080 $1,650 $600 $1,100

Costs (in thousands) This Year Costs (in thousands) Last Year

$0 $500 $1,0001,5002,0002,5003,0003,5004,000 $ $ $ $ $ $

ousands) This Year

ousands) Last Year

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