Professional Documents
Culture Documents
Statistical process control Customer returns of defective goods Cost of testing equipment Quality engineering Downtime due to quality problems
Downtime due to quality problems Quality engineering Cost of testing equipment Customer returns of defective goods Statistical process control Rework labor Warranty repairs Supplies used in testing Net cost of scrap Inspection Systems development Product recalls
Costs (in thousands) Last Year This Year $3,500 $600 $120 $680 $1,700 $2,770 $800 $1,300 $30 $40 $3,300 $2,800 $1,400 $1,600 $0 $270 $3,200 $200 $270 $390 $1,080 $1,650 $600 $1,100
Costs (in thousands) This Year Costs (in thousands) Last Year
$0 $500 $1,0001,5002,0002,5003,0003,5004,000 $ $ $ $ $ $