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MAS90/200 2010 Support Agreement
Duration
This technical phone support agreement begins upon receipt of payment and continues for oneyear. It provides for unlimited telephone and remote Internet support from Schulz Consulting for covered MAS90 or MAS200 accounting software issues.The fee for this MAS90 / MAS200 unlimited telephone support (up to 10 licensed users and 5active MAS company codes) is $ 2,800 per year (plus applicable sales tax) – paid annually prior to the start of the support agreement. If you prefer you may pay this annual fee in quarterlyinstallments of $750 or monthly installments of $275 (plus applicable sales tax). Installments aredue on the first of each billing period and require a one year commitment. If for any reason youcancel prior to a full year we will only re-establish service under a one year prepaid in fullagreement.If in addition to support your company is requesting project work such as an upgrade or advanced troubleshooting, new clients where Schulz Consulting did not implement the softwareare subject to an additional first year $2,500 fee to cover the effort and consulting required todocument and assess the existing software setup, make recommendations (if required) and become familiar with the specialized nature of your company's procedures. Depending upon your location this provides for an on-site meeting to review your MAS setup and make informalrecommendations.As noted above, this support agreement covers one licensed MAS 90 or MAS 200 site with up to10 licensed users and 5 live production (not test or archive) companies. Add $100 /yr per addedlicensed user (above the initial 10) and $500/yr for each active (
not
archive) additionalcompany code (above the initial 5).
Coverage
(c) 2010 Schulz Consulting, LLC - 860-657-8544- You may not resell or redistribute this agreement inany form.http://www.s-consult.com
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rev 8/31/2010
Schulz Consulting provides unlimited telephone support of your MAS90 / MAS200 accountingsoftware subject to exclusions as outlined below. We provide support on all versions of MAS90 /MAS200 with the understanding that support for older MAS90 / MAS200 versions is on a “BestEfforts” basis and that programming patches for older versions are no longer available fromSage.Schulz Consulting will respond within 4 business hours to your MAS90 / MAS200 supportinquiries (M-F 8AM to 5PM EST) placed via our business line at 860-657-8544 or 888-594-4302.Holiday, weekend and after-hours support (outside of our normal M-F 8AM to 5PM EST hours)are not covered under this agreement and (subject to availability) may be pre-arranged subject tominimum fees and as an option at a 100 % surcharge for after hours/weekend work and a 200 %surcharge for holidays. Support response rates do not apply to requests during weekends,holidays or after-hours . Depending upon credit status a prepayment may be required.All support is rendered on a best efforts basis and guarantees a response to your call within thetime specified. Some calls require follow-up research that extends beyond the specified responsetime. The follow-up research is included under this support agreement. Any on-site consultingservices are not part of this agreement and will be quoted separately at additional cost. Holidayand after-hours rates apply as previously discussed.Internet remote support is included in this plan at no additional charge. A fast Internet connectionis required for us to provide remote support.Regular data backups are your sole responsibility. Prior to requesting support you agree to createadequate backups of your computer data. We are not responsible for data loss due to inadequate backups. Re-creation of data due to lack of backups is always an option and added fee.
Exclusions
This phone support agreement does
NOT
replace or include your Basic Software MaintenancePlan with Sage Software or any other vendor (ex. Starship, Credit Cards, etc).Schulz Consulting is NOT in the business of providing tax, payroll, accounting or audit advice.You are advised to consult with your tax or accounting professional on all matters related to proper tax/accounting rules and regulations. No advice we provide should be interpreted to betax, payroll, accounting or audit advice.
Items Which Are Always Quoted Separately
• On-site consulting• Software Maintenance (aka Sage or any software maintenance plan with a publisher)• Assistance with installing or reinstalling: Upgrades, updates, patches, workstationsupdates, server moves, or any software - whether on-site or remote
(c) 2010 Schulz Consulting, LLC - 860-657-8544- You may not resell or redistribute this agreement inany form.http://www.s-consult.com
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rev 8/31/2010
• Data recovery assistance• Setup of workstations or servers, applying updates/upgrades or maintaining/movingservers or workstations• Costs for third party support plans (Examples: PC Charge, Extended Solutions nowmaintained by outside developers, and Starship – as well as any and all other third party programs) are separate fees – you are required to separately maintain a support plan(technical support and product upgrades) for any third party programs. Third party programs may involve additional per call or annual support plans which are invoiced toyour company separately and are not a part of this plan.• Non-MAS90 / MAS200 application support (Microsoft Office, Network OS, OperatingSystems, Anti-Virus, Etc)• Operating system, hardware or network issues- including attempts to run MAS 90 or MAS 200 under a non-supported hardware or O/S platform.• Any third party (non-Sage) add-ons or Sage custom development tools such as CrystalReports, Report Master, FRX, F9, Custom Financial Statements, Visual Integrator or Custom Office• Recurring data corruption (same data error more than 3x in a month) , malware, adware,virus problems.• Training classes• Support for other non-employees working on your system (ie. Network vendors, programmers, outside bookkeepers, outside accountants,etc)• Research (including attending demos) or consulting for new software add-ons or functionality• Non-support related administrative assistance with obtaining information from SageSoftware – including (but not limited to) unlocking keys, new sets of program disks,online account information, inquiring of Sage about why a certain feature was/wasn'timplemented in a certain way and any other interaction which does not relate to thedirect support of your MAS 90/200 software.We reserve the right to offset any overdue fees against this prepaid support plan andsubsequently terminate the plan.This is a technical support agreement for your company. It is non-transferable and is not asubstitute for proper training on MAS90 / MAS200.We are committed to forming a long term support relationship which results in your total delight.If within the first 90 days of this agreement you are unhappy with our support for any reason wewill provide a full refund of your current year’s telephone support amount. After 90 days we will provide a pro-rata refund of remaining phone support fees.
IMPORTANT NOTE:
This telephone support agreement does NOT include the softwareupgrades (maintenance plan or labor) to your MAS90 / MAS200 software or add-ons (if any)
.You must maintain a separate software agreement (Basic Software Maintenance) with SageSoftware in order to receive future upgrades or purchase new modules. If you have third party
(c) 2010 Schulz Consulting, LLC - 860-657-8544- You may not resell or redistribute this agreement inany form.http://www.s-consult.com
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rev 8/31/2010
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