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STATE OF CONNECTICUT
DEPARTMENT OF ENERGY AND ENVIRONMENTAL PROTECTIONPUBLIC UTILITIES REGULATORY AUTHORITYTEN FRANKLIN SQUARENEW BRITAIN, CT 06051DOCKET NO. 11-09-09 PURA INVESTIGATION OF PUBLIC SERVICECOMPANIES' RESPONSE TO 2011 STORMS
 August 1, 2012By the following Directors:John W. Betkoski, III Arthur H. House
DECISION
 
 
TABLE OF CONTENTSI.
 
INTRODUCTION ...................................................................................................... 1
 
A.
 
E
XECUTIVE
S
UMMARY
........................................................................................... 1
 
B.
 
B
ACKGROUND OF THE
P
ROCEEDING
....................................................................... 2
 
C.
 
W
EATHER
E
VENTS
................................................................................................ 3
 
D.
 
C
ONDUCT OF THE
P
ROCEEDING
............................................................................. 4
 
E.
 
P
ARTICIPANTS
...................................................................................................... 4
 
F.
 
P
UBLIC
C
OMMENT
................................................................................................ 4
 
G.
 
T
ESTIMONY BY ELECTED OFFICIALS
........................................................................ 5
 
1.
 
Ms. Mary A. Glassman, First Selectman of Simsbury ............................. 5
 
2.
 
Mr. Matthew B. Galligan, Town Manager of South Windsor ................... 6
 
3.
 
Mr. Steven R. Werbner, Town Manager of Tolland .................................. 6
 
4.
 
Ms. Natalie Ketcham, First Selectman of Redding .................................. 7
 
5.
 
Ms. Patricia Llodra, First Selectman of Newtown ................................... 7
 
6.
 
Mr. Rudolph Marconi, First Selectman of Ridgefield .............................. 8
 
II.
 
CONSULTANT REPORTS ....................................................................................... 9
 
A.
 
W
ITT
A
SSOCIATES
................................................................................................ 9
 
B.
 
T
WO
S
TORM
P
ANEL
............................................................................................ 10
 
C.
 
T
HE
L
IBERTY
C
ONSULTING
G
ROUP
...................................................................... 11
 
III.
 
AUTHORITY ANALYSIS ........................................................................................ 13
 
A.
 
OCC
AND
AG
 
C
LAIMS FOR
F
INDINGS OF
I
MPRUDENCE
.......................................... 13
 
1.
 
Authority Discussion ............................................................................... 14
 
2.
 
Analysis Regarding Findings of Imprudence ........................................ 16
 
3.
 
Industry Norms Are Not Dispositive ...................................................... 17
 
4.
 
Rebuttable Presumption of ROE Disallowance ..................................... 18
 
B.
 
T
HE
C
ONNECTICUT
L
IGHT AND
P
OWER
C
OMPANY
................................................. 19
 
1.
 
Description of the Storms, Outages and Damage to CL&PInfrastructure .................................................................................................. 19
 
a.
 
Tropical Storm Irene .......................................................................... 19
 
b.
 
October Storm ................................................................................... 21
 
2.
 
Liberty Findings ....................................................................................... 23
 
3.
 
Customer Communications .................................................................... 24
 
a.
 
Municipal Communications .............................................................. 28
 
b.
 
Restoration Estimate ......................................................................... 35
 
4.
 
Emergency Planning and Organization ................................................. 40
 
5.
 
Maintenance, Inspection and System Design ....................................... 46
 
6.
 
Storm Monitoring, Preparations and External Assistance ................... 49
 
7.
 
Damage Assessment ............................................................................... 51
 
8.
 
Post-Storm Activities ............................................................................... 52
 
9.
 
Lineworker Staffing ................................................................................. 52
 
C.
 
U
NITED
I
LLUMINATING
......................................................................................... 53
 
1.
 
Effect of Storms on UI Customers .......................................................... 53
 
a.
 
Tropical Storm Irene .......................................................................... 53
 
b.
 
The October Storm ............................................................................ 55
 
2.
 
The Liberty Report Findings ................................................................... 55
 
 
3.
 
Customer Communications .................................................................... 56
 
a.
 
Municipal & Other Utility Company Communications .................... 61
 
4.
 
Liberty Recommendations ...................................................................... 64
 
5.
 
Emergency Plans ..................................................................................... 64
 
6.
 
Preparedness ........................................................................................... 66
 
7.
 
Restoration ............................................................................................... 66
 
a.
 
Staffing the EOC ................................................................................ 66
 
b.
 
Damage Assessment ........................................................................ 67
 
c.
 
Mutual Aid .......................................................................................... 68
 
d.
 
Make-Safe Work ................................................................................. 69
 
8.
 
Other Issues ............................................................................................. 69
 
D.
 
W
IRELINE
T
ELECOMMUNICATIONS
C
OMPANIES
..................................................... 71
 
1.
 
AT&T Connecticut .................................................................................... 71
 
a.
 
Tropical Storm Irene .......................................................................... 71
 
b.
 
October Storm ................................................................................... 72
 
c.
 
Customer Communications .............................................................. 73
 
d.
 
Municipal & Other Utility Company Communications .................... 75
 
e.
 
Communications with State Municipal Officials ............................. 76
 
f.
 
Communications with Electric Companies ..................................... 76
 
g.
 
Tropical Storm Irene and October Storm Restoration ................... 77
 
h.
 
Wireline Service Trouble Reported .................................................. 77
 
i.
 
Authority Analysis ............................................................................. 78
 
2.
 
Verizon ...................................................................................................... 79
 
a.
 
Customer Communications .............................................................. 79
 
b.
 
Municipal & Other Utility Company Communications .................... 80
 
c.
 
Communications with State and Municipal Officials ...................... 80
 
d.
 
Communications with Electric Companies ..................................... 81
 
e.
 
Tropical Storm Irene and the October Storm Restorations ........... 81
 
f.
 
Wireline Service Trouble Reported .................................................. 81
 
g.
 
Authority Analysis ............................................................................. 82
 
3.
 
Post-Storms Review ................................................................................ 82
 
4.
 
Live Emergency Drills ............................................................................. 83
 
5.
 
Service Outage Reporting ....................................................................... 83
 
E.
 
P
OLE
I
NSPECTION
............................................................................................... 84
 
F.
 
P
OLE
A
DMINISTRATION
....................................................................................... 85
 
G.
 
W
IRELESS
S
ERVICE
O
UTAGES
............................................................................. 85
 
1.
 
Wireless Carriers’ 2011 Storm Experience
............................................ 85
 
2.
 
Wireless Carrier Service Outage Reporting Requirements DuringDeclared State and Federal Emergencies .................................................... 87
 
H.
 
V
IDEO
C
ERTIFICATE
H
OLDERS
’
 
S
TORM
P
REPAREDNESS
........................................ 88
 
I.
 
V
IDEO
C
ERTIFICATE
H
OLDERS
’
 
R
ESTORATION
E
FFORTS
....................................... 90
 
J.
 
V
IDEO
C
ERTIFICATE
H
OLDERS
’
 
C
OMMUNICATION WITH
C
USTOMERS
,
 
M
UNICIPALITIESAND THE
P
UBLIC
....................................................................................................... 93
 
1.
 
Cablevision ............................................................................................... 93
 
a.
 
Customer Communications .............................................................. 93
 
b.
 
Municipal & Other Utility Company Communications .................... 94
 
2.
 
Charter Communications ........................................................................ 94
 
a.
 
Customer Communications .............................................................. 95
 
b.
 
Municipal & Other Utility Company Communications .................... 95
 
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