means of the cooperation are examples of the necessary means for organizing effectiveinterface management (Weisenfeld, et al., 2001). Since quality managementimplementation is also concerned with developing the dynamic capability forsociocultural interactions, it can contribute towards effective interface management.Regarding the various expectations and comprehensive coverage of quality management,the implementation of quality management is a fertile ground for observing technical,managerial and organizational phenomena. Acquiring knowledge of qualitymanagement implementation in a unique, and influencing, organizational environmentand situation is a relevant issue for investigation. With respect to organizations inIndonesia, this paper is focused on observing quality management implementation, andis expected to provide new insights into the implementation process.
2. Quality Management Implementation
Quality management is variously viewed as concepts, or practices, within whichprescriptive views and empirical facts play roles in constructing its recent definition.Essentially, the view of quality management share three principles, i.e. customer focus,continuous improvement, and the central role of people. In this paper, transforming theconcepts and principles into a system, and then realizing it through practices in order toimprove organizational effectiveness are referred as quality managementimplementation.The question as to how quality management can be successfully implemented in anorganisation is raised by the high expectations of quality management reported in theliterature. However, empirical studies also report that specific difficulties lead tofailures in quality management implementation. Research on quality managementimplementation is often focused on observing how the quality management is developedand then adapted into actual practices through an implementation process. To addressthis research, different approaches of investigation are possible, but the necessary step isto develop the conceptual framework. Based on the developed conceptual researchframework, discussion follows with the details for research preparation prior toobserving an empirical case study. A case study protocol can be developed fromdiscussion of the research preparation.To develop the conceptual framework, discussion on theoretical foundation of qualitymanagement and its implementation leads to the building blocks for qualitymanagement implementation. Three dimensions of change, i.e. content, context andprocess, can be used to construct these building blocks of implementation as suggestedby Pettigrew and Whipp (1991). Apart from observing the dimensions of change,observing a sequence of implementation processes is expected to provide insights in thedevelopment, evolution, construction, and possibly the decline of it as time elapses.Considering this sequence as a process of change, as discussed in the previous chapter, arepeated construction approach based on Barley’s (1986) “sequential model of structuring” is considered as the main idea in developing the conceptual researchframework.Quality management implementation includes recursive processes of measurement,evaluation and improvement (Benner and Tushman, 2003). As this recursive processcontinues, the affected practices reorient employees into a continuous improvement