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Administration& Operations Manualv2.4
 
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TableofContents
1. Introduction ........................................................................4
The Chairman’s Introduction.......................................................4What is FirM?...................................................................................4What does FirM do?.......................................................................4How does FirM handle large groups? ........................................5What are profiles? How are they used?...................................5Does FirM work with Domino 5, 6, 7 and 8?...........................6Feature List v2.4..............................................................................6What does FirM consist of? .........................................................9Target Audience...............................................................................9HADSL – About us.........................................................................9
2. How FirM Works.............................................................10
Introduction....................................................................................10Architecture...................................................................................10Workflow .......................................................................................10Client Experience..........................................................................10
3. Installing FirM....................................................................11
Introduction....................................................................................11Who should install FirM?............................................................11How this product is delivered...................................................11Installation & Configuration of FirM .......................................11Stage 1: Encryption key creation...............................................12Stage 2: Initial install of FirM.......................................................14Stage 3: Basic FirM Configuration.............................................17Stage 4: FirM System Profiles Set Up.......................................20Stage 5: FirM User Profiles Set Up............................................22Stage 6: FirM Group Profiles Set Up........................................25
4. Importing Certifiers & Passwords................................305. System Configuration......................................................31
Target Audience............................................................................31Introduction....................................................................................31System Configuration – Databases...........................................31System Configuration - Servers................................................32System Configuration - Directories.........................................32System Configuration – Admin Settings..................................33System Configuration – Billing...................................................35System Configuration – Name Validation...............................35System Configuration – Workflow...........................................39System Configuration – Archiving & Expiry...........................39System Configuration – Active Directory (AD)...................40System Configuration – BlackBerry ........................................40
6. Administration Tools.......................................................41
Config Tab.......................................................................................41Profiles Tab.....................................................................................41Monitor Tab....................................................................................42Import Tab......................................................................................43'Group Restore' Tab.....................................................................43BlackBerry Management Tab......................................................45System Views Tab..........................................................................46
7. Configuring System Profiles...........................................48
Common System Profile Tab – “Fields”..................................48ID Profiles.......................................................................................49Country Profiles............................................................................50Certifier Profiles...........................................................................50Location Profiles............................................................................51Business Group Profiles..............................................................52Company Profiles..........................................................................52Internet Address Profiles............................................................52Group Profiles...............................................................................53Automatic Recertification Profiles............................................55Configuring Notification Profiles..............................................55Configuring Agent Trigger Profiles...........................................56
8. Creating a new Request..................................................57
Creating a single request.............................................................57Creating Bulk requests................................................................58
9. FirM Domino User Transactions Explained................60
User Create....................................................................................60User Modify....................................................................................64User Disable...................................................................................65User Enable.....................................................................................66User Delete....................................................................................67User HTTP password reset........................................................72User Move Server.........................................................................73User Move in Hierarchy..............................................................74User Move Location.....................................................................76User Rename Common Name..................................................78User Recertify................................................................................80User Resend User ID and Password........................................81User Password Digest Enable....................................................83User Password Digest Disable...................................................84User Password Digest Reset......................................................85User Roaming Enable...................................................................86User Roaming Disable.................................................................87User Mail file Grant Access........................................................88User Cross-Certify.......................................................................90User MailFile Quota.....................................................................91User Move Domain......................................................................92
10. Configuring FirM User Transactions..........................94
Common Tab - Authorisation....................................................94Name Construction and Token Replacement........................95User Create Profile......................................................................96User Modify Profile.......................................................................99User Disable Profile.....................................................................99User Enable Profile.....................................................................100User Delete Profile....................................................................100User Reset HTTP Password Profile.......................................101User Move Server Profile.........................................................101User Move Profile.......................................................................101User Move Location Profile.....................................................101User Rename Profile..................................................................103User Recertify Profile................................................................103User Resend User ID & Password Profile............................103User Password Digest Enable..................................................104User Password Digest Disable................................................104User Password Digest Reset....................................................104User Roaming Enable.................................................................104User Roaming Disable...............................................................105User Mail File Grant Access.....................................................105User Cross-Certify.....................................................................105User MailFile Quota...................................................................105User Move Domain....................................................................106
11. FirM Group Transactions Explained........................107
Group Create..............................................................................107Group Modify..............................................................................109Group Manage Members..........................................................111Group Delete..............................................................................112
12. FirM Application Transactions Explained................114
Application Create.....................................................................114Application Modify......................................................................116Application Delete......................................................................117
13. Configuring Application Transactions.....................119
Common Tab – Authorisation................................................119
© 2008 HADSLFirM Administration Manual v2.4.
 
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Application Create.....................................................................119Application Modify......................................................................120Application Delete......................................................................120
14. Active Directory Overview.......................................121
Architecture.................................................................................121
15. Installing & Configuring Active Directory..............123
Activating Active Directory ....................................................123The FirMAD LSX DLL...............................................................124Setting Permissions within AD................................................124Installing the FirM AD Component........................................124
16. FirM AD Transactions Explained..............................128
AD User Create..........................................................................128AD User Disable.........................................................................130AD User Enable..........................................................................130AD User Password Reset.........................................................131AD User Modify..........................................................................132AD Group Create......................................................................133AD Group Delete.......................................................................134AD Group Modify.......................................................................135
17. Configuring AD Transactions....................................136
Common Authorisation Tabs..................................................136AD User Create..........................................................................137AD User Disable.........................................................................139AD User Enable..........................................................................139AD User Password Reset.........................................................139AD User Modify..........................................................................139AD Group Create......................................................................140AD Group Delete.......................................................................140AD Group Modify.......................................................................140
18. BlackBerry Overview..................................................141
Architecture.................................................................................141
19. Installing the BlackBerry interface...........................14220. BlackBerry Transactions Explained..........................143
Authorisation...............................................................................143BlackBerry Provision..................................................................143BlackBerry Enable.......................................................................144BlackBerry Disable.....................................................................144BlackBerry Reset Password.....................................................145BlackBerry Delete .....................................................................145
21. Configuring BlackBerry Transactions......................146
BlackBerry Provision..................................................................146BlackBerry Enable.......................................................................146BlackBerry Disable.....................................................................146BlackBerry Reset Password.....................................................146BlackBerry Delete......................................................................146
22. The FirM Application Monitor..................................147
The Application Monitor Database........................................147The Application Usage Database............................................149
23. The FirM Web Interface.............................................150
Web Interface Configuration...................................................150Web Interface Client Experience...........................................150
24. Importing Transactions using CSV...........................151
CSV File Overview.....................................................................151Importing Transactions Using CSV.........................................152
25. FirM Group Monitoring..............................................160
Group Monitoring Explained...................................................160Group Monitoring Components.............................................160Setting up Group Monitoring...................................................160Selecting the Groups to Monitor............................................160Limitations of Group Monitoring............................................161
26. ID Backup, Refresh and Escrow................................162
ID Backup.....................................................................................162ID Escrow.....................................................................................164The ID Refresh Process............................................................165
27. User MailFile Quota Management...........................166
Non-Person Document Update Mode..................................166Person-Document Update Mode...........................................166
28. The Automatic User Recertification Engine..........16729. The Expiry Engine........................................................168
The User Expiry Engine............................................................168The Group Expiry Engine.........................................................168
30. Troubleshooting & Support.......................................169
The Log Database.......................................................................169Mailing Log Documents to Support.......................................169Document types within the Log Database...........................169Raising a support call.................................................................170Known Issues...............................................................................171AdminP Database........................................................................171This Platform has a fatal code-page issue.............................171
31. FirM Databases.............................................................172
Request Processor.....................................................................172Help Database ............................................................................172Log Database ..............................................................................172Extended AdminP processor ..................................................173Group Registry ...........................................................................174Monitored Group Shadow Repository.................................175Certifier Repository..................................................................175Password Repository ................................................................175ID Repository .............................................................................176ESCROW Database....................................................................176Audit Repository .......................................................................177Archive Repository ...................................................................177Billing Database ..........................................................................177Deleted Records Database......................................................177Application Monitor...................................................................177Application Usage Log...............................................................178
Appendix A - The AdminP Push around Agent.........179
Overview......................................................................................179Configuration of AdminP Push around Agent.....................179
Appendix B - Interfacing with FirM...............................181
Triggering your agents from a FirM process........................181Using the CSV interface pro grammatically.........................182Create FirM requests from your own programs................184
FirM Administration Manual v2.4© 2008 HADSL
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