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Doing the Right Thing: Taking the Pain Out of Customer Service Mistakes

Doing the Right Thing: Taking the Pain Out of Customer Service Mistakes

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Published by Marsha Collier
Transcription of August 7, 2012 Twitter #custserv chat
Transcription of August 7, 2012 Twitter #custserv chat

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Published by: Marsha Collier on Aug 08, 2012
Copyright:Attribution Non-commercial

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08/09/2012

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#custserv
2012-08-08 to 2012-08-0851 contributors565 Twitter search results184 retweets 0 @replies 0 linksTimeUserTweet2012-08-08 1:00 amToby_MetcalfRT@CustServGreeter:The
#custserv
folks are gathering in thelobby…
#custserv
2012-08-08 1:00 amMarshaCollierTires screeching as I pull in for
#custserv
topic: "Doing the right thing- Taking the pain out of service mistakes"2012-08-08 1:00 amTeresaAllenForbes: How engaged employees create loyal customershttp://t.co/yozT1447 
#custserv
2012-08-08 1:00 amToby_MetcalfGreetings from #Natick MA everyone
#custserv
2012-08-08 1:00 amToby_Metcalf@CustServGreeterbut the fingers move quickly
#custserv
2012-08-08 1:00 amCustServGreeterStarts now: Topic - Doing the right thing- Taking the pain out ofservice mistakes
#custserv
2012-08-08 1:00 amwebAssistcaHello everyone. How is everyone doing? Great to be here for
#custserv
2012-08-08 1:00 amGregOrtbachGood evening fine folks of
#Custserv
-> I'll be assisting with Greetingduties2012-08-08 1:01 amToby_Metcalf@MarshaColliergood evening, keep an eye on CustServGreeter
#custserv
2012-08-08 1:01 amLovelyLu@CustServGreeterHey Handsome!
#custserv
2012-08-08 1:01 amToby_MetcalfRT@CustServGreeter:Starts now: Topic - Doing the right thing- Taking the pain out of service mistakes
#custserv
2012-08-08 1:01 amCustServGreeter@JasonPromotesUHi,Jason!
#custserv
2012-08-08 1:01 amwebAssistcaRT@GregOrtbach:Good evening fine folks of
#Custserv
-> Ill beassisting with Greeting duties
#custserv
2012-08-08 1:01 amToby_Metcalf@GregOrtbachgood evening
#custserv
2012-08-08 1:01 amCustServGreeter@GregOrtbachWelcome Greg!
#custserv
2012-08-08 1:01 amJasonPromotesUAwesome RT@gregortbach:Good evening fine folks of
#Custserv
-> I'll be assisting with Greeting duties2012-08-08 1:01 amGregOrtbachGreat to be here. RT@CustServGreeter: @GregOrtbachWelcome Greg!
#custserv
2012-08-08 1:01 ammpace101hola peeps
#custserv
#custserv
2012-08-08 1:02 amJasonPromotesU@custservgreeterHi Roy. Always a pleasure having you welcome
#custserv
2012-08-08 1:02 amGregOrtbachNice to see you Michael RT@mpace101:hola peeps
#custserv
2012-08-08 1:02 amCustServGreeter@mpace101Hi Mike!
#custserv
2012-08-08 1:02 amwebAssistcaRT@Toby_Metcalf:RT@CustServGreeter:Starts now: Topic - Doing the right thing- Taking the pain out of service mistakes
#custserv
 
2012-08-08 1:02 amgradontrippGood evening
#custserv
peeps!2012-08-08 1:02 amCustServGreeter@MarshaCollierHey there, intrepid host! :)
#custserv
2012-08-08 1:02 amwebAssistca@MarshaCollierThanks Marsha. Great to be here
#custserv
2012-08-08 1:02 amCustServGreeter@gradontrippHello, Gordon!
#custserv
2012-08-08 1:02 amGregOrtbachNice to see you Toby and@JasonPromotesURT@Toby_Metcalf:  @GregOrtbachgood evening
#custserv
2012-08-08 1:03 amJasonPromotesU@marshacollierMuch love. Thansk Marsha
#custserv
2012-08-08 1:03 amLovelyLu@marshacollierHey Marsha
#custserv
2012-08-08 1:03 amwebAssistcaHello and nice to meet you here RT@gradontripp:Good evening
#custserv
peeps!
#custserv
2012-08-08 1:03 amGregOrtbachAlways great to have you at
#Custserv
Louise@LovelyLu2012-08-08 1:03 amCustServGreeter@LovelyLuHelllllloooooo Lu!
#custserv
2012-08-08 1:03 ammpace101@GregOrtbachhi Greg
#custserv
2012-08-08 1:03 amJasonPromotesU@gregortbachAlways a pleasure, Sir
#custserv
2012-08-08 1:03 amImMarkBernhardtEvening, all! Joining from Kenosha, WI, where we had a lovelysunset.
#custserv
2012-08-08 1:03 amMarshaCollierTonight's
#custserv
chat will be archived here with all the rest:http://t.co/CKy5hSjB2012-08-08 1:04 amGregOrtbachGreat to see you Mark - Welcome.RT@ImMarkBernhardt:Evening, all! Joining from Kenosha, WI, where we had a lovely sunset.
#custserv
2012-08-08 1:04 amwebAssistcaWelcome RT@ImMarkBernhardt:Evening, all! Joining from Kenosha, WI, where we had a lovely sunset.
#custserv
2012-08-08 1:04 amCustServGreeterRT@MarshaCollier:Tonight's
#custserv
chat will be archived herewith all the rest:http://t.co/CKy5hSjB2012-08-08 1:04 amToby_MetcalfRT@MarshaCollier:Tonights
#custserv
chat will be archived herewith all the rest:http://t.co/8FogzlxN 
#custserv
2012-08-08 1:04 amImMarkBernhardt@GregOrtbachHi, Greg!
#custserv
2012-08-08 1:04 amJasonPromotesU@ImMarkBernhardtHowdy Mark
#custserv
2012-08-08 1:04 amImMarkBernhardt@JasonPromotesUHi, Jason!
#custserv
2012-08-08 1:04 amgradontripp@CustServGreeterGood evening, Roy! How's the coast of Maine tonight?
#custserv
2012-08-08 1:05 amwebAssistcaRT@CustServGreeter:RT@MarshaCollier:Tonights
#custserv
chatwill be archived here with all the rest:http://t.co/6EKRhsbw 
#custserv
#custserv
2012-08-08 1:05 amMarshaCollierOur
#custserv
mentor,@RoyAtkinson,suggested this article forfurther reading on tonight's topic:http://t.co/uRWz58tW2012-08-08 1:05 amcomplexified
#Custserv
Bruce Waltuck, NJ today, WPB tomorrow. Longtimeservice & org change in govt guy.2012-08-08 1:05 amJasonPromotesU@immarkbernhardtHow are you buddy?
#custserv
2012-08-08 1:05 amgradontripp@mpace101 @GregOrtbachEvening, gents.
#custserv
2012-08-08 1:05 amGregOrtbachSo glad you could make it BruceRT@complexified: 
#Custserv
BruceWaltuck, NJ today, WPB tomorrow. Longtime service & org change ingovt guy.2012-08-08 1:05 amwebAssistcaRT@MarshaCollier:Our mentor,@RoyAtkinson,suggested this article for further reading on tonights topic:http://t.co/1yp9AkaG 
#custserv
2012-08-08 1:05 amCustServGreeterRT@MarshaCollier:Our
#custserv
mentor,@RoyAtkinson,suggested this article for further reading on tonight's topic:http://t.co/uRWz58tW
 
2012-08-08 1:05 amImMarkBernhardt@JasonPromotesUDoing well, thanks. You?
#custserv
2012-08-08 1:05 amGregOrtbachGood evening Gradon - thanks for being here. RT@gradontripp:  @mpace101 @GregOrtbachEvening, gents.
#custserv
2012-08-08 1:06 amJasonPromotesU@LovelyLuHi Louise. Doing well?
#custserv
2012-08-08 1:06 amgradontripp@webAssistcaThanks!
#custserv
2012-08-08 1:06 amLovelyLu@JasonPromotesUI am doing well Jason thanks, how bout you?
#custserv
2012-08-08 1:06 amMarshaCollierHere we go: Q1: Has your business/organization ever experienced anunexpected customer "blowup"?
#custserv
2012-08-08 1:06 amJasonPromotesU@immarkbernhardtWell buddy. Getting over an infection. On 2 antibiotics but happy I alive :-)
#custserv
2012-08-08 1:06 amGregOrtbachRT@MarshaCollier:Here we go: Q1: Has your business/organization ever experienced an unexpected customer "blowup"?
#custserv
2012-08-08 1:06 amCustServGreeterRT@MarshaCollier:Here we go: Q1: Has your business/organization ever experienced an unexpected customer "blowup"?
#custserv
2012-08-08 1:06 amBobRoundtreeIIIWish I had thought of this bitwhen we were talking about the publicsector. slightly nsfw
#custserv
 http://t.co/tmd97ixJ2012-08-08 1:07 amToby_Metcalf@MarshaCollier @RoyAtkinsonit's not that problems happen, but how they are handled. Good article.
#custserv
2012-08-08 1:07 amJasonPromotesU@lovelyluI am doing well friend. Glad you are :-)
#custserv
2012-08-08 1:07 amLovelyLuA1 We've had mini explosions where they've taken complaints to ourFB page.
#custserv
2012-08-08 1:07 amImMarkBernhardtQ1: Has your business/organization ever experienced an unexpectedcustomer "blowup"?
#custserv
| A: Unfortunately, yes.2012-08-08 1:08 amwebAssistcaRT@MarshaCollier:Here we go: Q1: Has your business/organization ever experienced an unexpected customer "blowup"?
#custserv
2012-08-08 1:08 amMarshaCollier@LovelyLuOh my! How did you handle that?
#custserv
2012-08-08 1:08 amLovelyLu@JasonPromotesUThank you!
#custserv
2012-08-08 1:08 amJasonPromotesURT@immarkbernhardt:Q1: Has your business/organization ever experienced an unexpected customer "blowup"?
#custserv
| A:Unfortunately, yes.2012-08-08 1:08 amToby_Metcalf@MarshaCollierQ1 are you talking about a sudden major issue or many happening at once?
#custserv
2012-08-08 1:08 amcomplexifiedRT@MarshaCollier:Our
#custserv
mentor,@RoyAtkinson,suggested this article for further reading on tonight's topic:http://t.co/uRWz58tW2012-08-08 1:08 amMarshaCollier@ImMarkBernhardtHow so?
#custserv
2012-08-08 1:08 amMarshaCollier@Toby_MetcalfTake your pick :-)
#custserv
2012-08-08 1:08 amwebAssistcahandled in timely manner? RT@LovelyLu:A1 Weve had mini explosions where theyve taken complaints to our FB page.
#custserv
2012-08-08 1:08 amSachinMehta2012@MarshaCollierA1. Happens quite often in my hotel, wrong room type, view not as expected and so on
#custserv
2012-08-08 1:09 amgradontripp@MarshaCollierTotally. If your company hasn't, I'd gather you're not doing very much business.
#custserv
2012-08-08 1:09 amwebAssistcaGreat question RT@Toby_Metcalf: @MarshaCollierQ1 are you talking about a sudden major issue or many happening at once?
#custserv
2012-08-08 1:09 amJasonPromotesU@lovelyluMy pleasure
#custserv
2012-08-08 1:09 amCustServGreeter@Toby_MetcalfThat's the ticket, Toby, and one of the things we'll be exploring tonight, I hope.
#custserv

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