Privacy Impact Assessment
ICE, FPS Dispatch and Incident Management SystemPage 2
This Privacy Impact Assessment (PIA) describes U.S. Immigration and Customs Enforcement’sFederal Protective Service (FPS) Dispatch Operations Log, Web Record Management System, andDictaphone Police Report Recorder, collectively referred to as the FPS Dispatch and Incident RecordManagement Systems. FPS uses these systems to track the daily activities of its officers and to performcase management for the offenses and incidents that occur in and around the Federal facilities that FPSsecures. ICE is conducting this PIA because these systems collect personally identifying information(PII) about members of the public.
FPS owns and operates three systems that support the communication and reporting of dailyactivities, incidents, and offenses in and around Federal buildings and facilities protected by FPS: (1) theDispatch Operations Log, (2) Web Record Management System (WebRMS), and (3) the DictaphonePolice Report Recorder. FPS is an operational component within U.S. Immigration and CustomsEnforcement (ICE) that provides law enforcement and security services to more than 8,800 Federalfacilities nationwide. The FPS mission is to render Federal properties safe and secure for Federalemployees, officials, and visitors in a professional and cost effective manner by deploying a highlytrained and multi-disciplined police force.FPS carries out a variety of responsibilities in support of this mission, such as providing contractsecurity guard services, crime prevention seminars, facility security surveys, operational and lawenforcement support for special events, and conducting investigations into suspected criminal activity,including threats against employees, visitors or Federal property. To perform these activities, FPSemploys Security Officers (i.e., contract guards), FPS Officers, and Criminal Investigators. The FPSOfficers manage and supervise the Security Officers who primarily staff the security check points of theFederal facilities. The Criminal Investigators investigate serious crimes committed in and around Federalfacilities.Nationwide FPS field operations are coordinated through centralized command and controlfacilities called MegaCenters, which report to FPS Headquarters in Washington, D.C. FPS operates fourMegaCenters that service the eleven regional FPS offices around the United States. Each MegaCenter hasits own General Support System, which consists of a mission specific application network, an officeautomation network, a radio network and a video network. The General Support System allows theMegaCenters to provide regional alarm monitoring, dispatching, and criminal investigations reporting forthe Federal facilities in their assigned areas.While on duty, FPS Officers and Security Officers use hand-held radios or telephones to report arange of daily activities to MegaCenter Dispatchers in real time. As the information is received from theofficers, the Dispatchers enter it into the MegaCenter’s Dispatch Operations Log (DOL), an applicationthat creates a continuous, chronological log for the facilities in its region. Typical DOL entries includereports of officers coming on or going off duty, reports of an individual officer’s location at a given time,