INDIAN OIL CORPORATION LIMITED

Submitted By - Prashant Tiwari Roll No. 206 PGDIM-18 Organization Structure

VALUES Care stands for Empathy Understanding Co-operation Empowerment Passion stands for Commitment Dedication Pride Inspiration Ownership Zeal & Zest Innovation stands for Creativity Ability to learn/absorb Flexibility Change Trust stands for Delivered Promises Reliability Integrity Truthfulness Transparency

Objectives: To serve the national interests in oil and related sectors in accordance and consistent withGovernment policies. To ensure maintenance of continuous and smooth supplies of petroleum products by wayof crude oil refining, transportation marketing activities and to provide appropriateassistance to consumers to conserve and use petroleum products efficiently. To enhance the country's self-sufficiency in crude oil refining and build expertise inlaying of crude oil and petroleum product pipelines. To further enhance marketing infrastructure and reseller network for providing assuredservice to customers throughout the country. To create a strong research&development base in refinery processes, productformulations, pipeline transportation and alternative fuels with a view tominimizing/eliminating imports and to have next generation products. To optimize utilization of refining capacity and maximize distillate yield and grossrefining margin. To maximize utilization of the existing facilities for improving efficiency and increasing productivity. To minimize fuel consumption and hydrocarbon loss in refineries and stock loss inmarketing operations to effect energy conservation. To earn a reasonable rate of return on investment. To avail of all viable opportunities, both national and global, arising out of theGovernment of Indias policy of liberalization and reforms. To achieve higher growth through mergers, acquisitions, integration and diversification by harnessing new business opportunities in oil exploration production, petrochemicals,natural gas and downstream opportunities overseas. To inculcate strong core values among the employees and continuously update skill setsfor full exploitation of the new business opportunities. To develop operational synergies with subsidiaries and joint ventures and continuouslyengaged across the hydrocarbon value chain for the benefit of society at large Financial Objectives: To ensure adequate return on the capital employed and maintain a reasonable annualdividend on equity capital. To ensure maximum economy in expenditure. To manage and operate all facilities in an efficient manner so as to generate adequateinternal resources to meet revenue cost and requirements for project investment, without budgetary support. To develop long-term corporate plans to provide for adequate growth of theCorporations business. To reduce the cost of production of petroleum products by means of systematic costcontrol measures and thereby sustain market leadership through cost competitiveness. To complete all planned projects within the scheduled time and approved cost.

Obligations: Towards customers and dealers * To provide prompt, courteous and efficient service andquality products at competitive prices. Towards suppliers * To ensure prompt dealings with integrity, impartiality and courtesy andhelp promote ancillary industries. Towards employees * To develop their capabilities and facilitate their advancement throughappropriate training and career planning. To have fair dealings with recognised representatives of employees in pursuance of healthy industrial relations practices and sound personnel policies. Towards community * To develop techno-economically viable and environment-friendly products. To maintain the highest standards in respect of safety, environment protection andoccupational health at all production units. Towards Defence Services * To maintain adequate supplies to Defence and other para-militaryservices during normal as well as emergency situations Markets: IndianOil has one of the largest petroleum marketing and distribution networks in Asia, withover 34,000 marketing touch points. Its ubiquitous petrol/diesel stations are located acrossdifferent terrains and regions of the Indian subcontinent.From the icy heights of the Himalayas to the sun-soaked shores of Kerala, from Kutch on India'swestern tip to Kohima in the verdant North East, IndianOil is truly 'in every heart, in every part'.IndianOil's vast marketing infrastructure of petrol/diesel stations, Indane (LPG) distributorships,SERVO lubricants & greases outlets and large volume consumer pumps are backed by bulk storage terminals and installations, inland depots, aviation fuel stations, LPG bottling plants andlube blending plants amongst others. The countrywide marketing operations are coordinated by16 State Offices and over 100 decentralised administrative offices.Several landmark surveys continue to rate IndianOil as the dominant energy brand in the countryand an enduring symbol for high quality petroleum products and services. The heritage andiconic association that the brand invokes has been built over four decades of commitment touninterrupted supply line of petroleum products to every part of the country, and unique productsthat cater not only to the functional requirements but also the aspirationalneeds of millions of customers.IndianOil has been adjudged India's No. 1 brand by UK-based Brand Finance, an independentconsultancy that deals with valuation of brands. It was also listed as India's 'Most Trusted Brand'in the 'Gasoline' category in a Readers' Digest - AC Nielsen survey. In addition, IndianOil toppedThe Hindu Businessline's "India's Most Valuable Brands" list. However, the value of theIndianOil brand is not just limited to its commercial role as an energy provider but straddles theentire value chain of gamut of exploration & production, refining, transportation & marketing, petrochemicals & natural gas and downstream marketing operations abroad. IndianOil is anational brand owned by over a billion Indians and that is a priceless value