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Table Of Contents

About the Authors
Preface
About the Crisp 50-Minute Series
A Note to Instructors
What Emotional Intelligence Means
The Need for “People Smart” Strategies
Assess Your Emotional Intelligence
Five Emotional Intelligence Skills
Part Summary
Making the Choice to Think Wisely
Strategy 1: Self-Awareness Skills
Use a New Mental Script
Strategy 2: Optimistic Thinking
Three Keys
Strategy 1: Social Skills
Strategy 2: Emotional Control
Strategy 3: Flexibility
Six Strategies for Smart Organizations
Strategy 1: Practice Organizational Self-Awareness
Strategy 2: Develop Social Skills
Strategy 3: Foster Optimism
Strategy 4: Encourage Flexibility and Problem Solving
Strategy 5: Model and Encourage Emotional Control
Strategy 6: Support Teamwork
Appendix to Part 2
Additional Reading
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Emotional Intelligence Works Think, Be and Work Smarter, 3rd Edition

Emotional Intelligence Works Think, Be and Work Smarter, 3rd Edition

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Published by Kei Villegas

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Published by: Kei Villegas on Aug 10, 2012
Copyright:Attribution Non-commercial

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08/27/2012

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