SINCE

1989

Innovative
Training
Solutions
Don’t just hire a trainer, hire a Business Coach!

I M PA C T T R A I N I N G S
Let us TRAIN and COACH your employees and managers in the most CRUCIAL AREAS where your
organization needs it the most.

BusinessCoach.com’s IMPACT Trainings are a great alternative to the Business-

Coach.com Coaching Program. If you are a leader and don’t want to make the investment of time
for yourself, but you know your company needs help and coaching in specific areas, this program
was designed for you. Below is a list of the already-designed training programs we offer and if you
don’t see it there we’ll tailor-make it for you.

Building a Powerful Team

The purpose of this training is to develop managerial skills that effectively empower employees to en-
gage and participate in the company to their fullest extent. Participants are introduced to tech-
niques and strategies to develop leadership traits that once emphasized and practiced by team
members, provide the positive medium for team members to interact and grow together. After at-
tending the training, participants will know how to observe, listen, communicate, suggest, motivate,
analyze and interact with other team members in a positive and professional manner.

Strategic Planning Made Easy

The purpose of this training is to develop the basic components of the standard business plan into an
action tool that dictates growth, direction, and pace by measuring intermediate goals and providing
for leadership development among all employees. After attending this training, participants will be
able to draft a “Practical Business Plan” or “Business Proposal” that focuses on the steps needed to
inspire the whole team in their commitment to accomplish the company’s need for profitability.
Participants will also be able to identify the underlying commitments that drive people, and assist
others in aligning the company’s goals, mission and vision.

Vision + Action = RESULTS

Our programs 100% Guaranteed.
Call us for more information at 800-983-7769. PAGE 1
BusinessCoach.com . . . Committed to transforming business and lives Since 1989.

I M PA C T T R A I N I N G S
Let us TRAIN and COACH your employees and managers in the most CRUCIAL AREAS where your
organization needs it the most.

BusinessCoach.com’s IMPACT Trainings are a great alternative to the Transform-

ing The Workplace Coaching Program. If you are a leader and don’t want to make the investment of
time for yourself, but you know your company needs help and coaching in specific areas, this pro-
gram was designed for you. Below is a list of the already-designed training programs we offer and if
you don’t see it there we’ll tailor-make it for you.

Building a Powerful Team

The purpose of this training is to develop managerial skills that effectively empower employees to en-
gage and participate in the company to their fullest extent. Participants are introduced to tech-
niques and strategies to develop leadership traits that once emphasized and practiced by team
members, provide the positive medium for team members to interact and grow together. After at-
tending the training, participants will know how to observe, listen, communicate, suggest, motivate,
analyze and interact with other team members in a positive and professional manner.

Strategic Planning Made Easy

The purpose of this training is to develop the basic components of the standard business plan into an
action tool that dictates growth, direction, and pace by measuring intermediate goals and providing
for leadership development among all employees. After attending this training, participants will be
able to draft a “Practical Business Plan” or “Business Proposal” that focuses on the steps needed to
inspire the whole team in their commitment to accomplish the company’s need for profitability.
Participants will also be able to identify the underlying commitments that drive people, and assist
others in aligning the company’s goals, mission and vision.

Innovative Training Solutions SINCE 1989

Don’t just hire a trainer, hire a Business Coach!
 PAGE 2
Conflict Resolution: Solving Workplace Problems
The purpose of this training is to expand team member skills in managing workplace conflict. After
attending this training, participants will have practical experience in negotiating successful outcomes
to conflict situations. This training examines basic conflict resolution principles such as getting to the
underlying concerns of conflict participants rather than their stated demands. Participants engage in
role-plays to learn how to negotiate in conflict situations. Self-report instruments are used to help par-
ticipants learn what their predisposed conflict style is and how that style impacts conflict situations.
After attending this training, participants will recognize the conflict style of others, how to identify con-
flict issues, and how to turn conflict situations into problem-solving opportunities.

Excellence in Customer Service

The purpose of this training is to identify the terms and concepts used to develop strategies that maxi-
mize relationships with customers. Team Leaders and Team Members are introduced to customer
values, trends, techniques, and strategies used to acquire, serve and keep customers. After attending
this training, participants will be able to effectively assess, plan, coordinate and manage a customer
Service Operation.

High Impact Leadership

The purpose of this training is to define the principles and values of leadership in your organization.
Special emphasis is on how to develop a culture that capitalizes on the diverse leadership character-
istics within the team. Participants will learn how to create leadership strategies that will enable them
to properly manage a solution-driven work environment. After attending this training, participants will
gain insight for using change as an opportunity to apply effective leadership principles.

Holding Employees Accountable

The purpose of this training is to educate and empower leaders with the tools to make the team
members/employees of the organization accountable. More specifically, participants will learn the
various areas in their business that communicates the level of accountability desired by the leader.
After attending this training, participants will be able to identify what type of culture they want their
organization to be and what areas to develop in their business to support and implement account-
ability. With time and consistent accountability, participants will see an increase in employee ac-
countability that transforms into improved client services and increased profits.

Managing Effective Meetings

The purpose of this training is to provide participants with techniques and strategies for conducting
effective meetings. Everyone has attended meetings and come away thinking, “what a waste of
time"! This training is designed to examine ways in which meetings can be successful, rewarding, and
even fun. After attending this training, participants will understand how to get a meeting off to a
good start, why it’s a good idea to use a facilitator at your meetings, and what to do with people
who are disruptive in meetings.

Managing Humans
The purpose of this training is to expand manager skills in developing and managing work teams.
Managers are introduced to concepts, terms, methods, and best practices to manage humans. After
attending this training, participants will be able to assist teams in developing a team charter including
developing a team operating agreement. Emphasis is on improving communication skills and manag-
ing personalities of team members. After attending this training, participants will learn how team
member personalities and team member roles impact a team’s dynamics and how to manage the
team through various stages.

Vision + Action = RESULTS

Our programs 100% Guaranteed.
Call us for more information at 800-983-7769.
CALIFORNIA . ARIZONA . NEVADA . BRITISH COLUMBIA . JAPAN
 PAGE 3

Managing Stress

The purpose of this training is to explain what stress is and acquaint the participant with various types
of stress, as well as how to deal with stress. Training topics include discussions about how stress affects
us at home and in the workplace; and how negative stress can adversely affect health and well-
being. Self-report instruments assist participants in identifying personality traits that contribute to how
one reacts to and deals with stress. After attending this training, participants will be able to apply
techniques and strategies for coping with stress factors in the workplace and at home.

Managing Time and Multiple Priorities

The purpose of this training is to examine how participants manage time and multiple priorities. Deci-
sion-making and priority setting options are offered to assist participants in getting to a workable time
management plan. Time management is approached as a problem-solving exercise after an analysis
of how participants use time is completed. Participants learn how goal analysis, priority setting, work
patterns, time planners and positive thinking affect time management. After attending this training,
participants will know time management tips and strategies for making changes at work to enhance
time management skills.

Mentoring vs. Managing

The purpose of this training is to develop management skills that reveal the fullest potential of your
team. Managers are introduced to individual mentoring terms, concepts and techniques that pro-
mote team member confidence. After attending this training, participants will be able to apply
coaching and mentoring techniques that enlist, educate, motivate, and guide individual team mem-
bers. Participants will also develop and apply skills that maintain a culturally diverse environment char-
acterized by shared values and mutual support.

Training a Successful Sales Team

The purpose of this training is to develop sales skills that successfully and consistently grow your busi-
ness. This training is designed to transform the inexperienced sales person into a confident sales team
member. For the more experienced sales person, this training is designed to fine-tune and expand
their sales skills, making their sales all the more powerful. After attending this training, participants will
be able to apply several successful and key techniques that will grow your business.

Let us train your employees in the most critical areas

where you need it most!

W O R L D H E AD Q U AR T E R S
Our programs 100% Guaranteed. 1 3 2 1 H o w e Av e n u e S u i t e 2 1 2
Call us for a FREE consultation. Sacramento, CA 95825
Ph: (916) 922-7766/Fax: (916) 922-7767

CALIFORNIA . ARIZONA . NEVADA . BRITISH COLUMBIA . JAPAN