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Selecting a Data Recovery Provider
Scan the web for 
data recovery providers
, and you’ll find hundreds of companies promoting data recoverycapabilities. Choosing the right provider can be a deciding factor in whether you will get your lost data back -and if so - how long you will have to wait. The information below will help you identify misleading sales tacticsand select the provider that offers the highest level of professional service and overall best value.
Questions to Ask Data Recovery Service Providers
Step 1: Identify companies that have the technology and resources to solve a wide array of data losschallenges.
 
•
How long has the provider been in the data recovery service business?
•
Does the provider have a clean-room laboratory to safely open, repair and 
recover data from mediastorage devices
?
•
How many recovery labs with clean-rooms, does the provider operate? Does the provider have 
globalcoverage
?
•
Does the provider have a sufficient number of engineers to handle large and complex recovery jobs andhandle peak-demand seasons (e.g. hurricane season)?
•
Can the provider 
recover data from systems that are proprietary to their clients
? Does the provider have the technology and resources to develop customized data recovery tools if required?
•
Does the provider have the expertise to recover data from virtually any type of platform, storage device,
database
or 
operating system
?
•
Does the provider have the resources to perform emergency and/or on-site data recoveries?
Step 2: Identify companies that provide a range of data recovery solutions to fit your specific needs.
•
Does the provider have service and/or 
do-it-yourself software options
to fit your budget?
•
Does the provider offer a fast enough level of recovery service to address the most urgent data losssituations?
•
Can the provider offer a secure
remote data recovery
service for data loss situations where nomechanical damage has occurred to the storage device?
•
What is the standard turn-time required for 
desktop recovery
and
laptop data recoveries
? For morecomplex systems?
•
Does the provider retain your recovered data for a period of time after the client’s recovery is complete?
Step 3: Identify providers that will provide you with the information required to make an educatedpurchase decision.
 
•
Will the provider give you a file listing report showing the recoverability of your files
before
youcommit to recovery fees? Is this included in their evaluation service?
•
If the provider offers a
file listing report
, how long will it take them to deliver the report?
•
Will the provider commit to quoted price ranges in writing to ensure the services fit your budget?
Step 4: Identify companies that offer professional customer service whenever and wherever you need it.
 
•
Does the provider offer 24/7/365 customer service?
•
In which languages does the provider offer customer support?
•
Will the provider offer you free, no-obligation consultation and present you with a range of recoveryoptions?
•
Will the provider allow you to speak one-to-one with a data recovery engineer to discuss your options?
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berjas299

Great Information! There are so many Ma and Pa shops out there that claim to do data recovery. This helps me know what questions to ask before I simply hand over my hard drive.

reply01 / 29 / 2008
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