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Demonstrating the Value of IT to Business

Demonstrating the Value of IT to Business

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Published by Ben Meek
This presentation outlines a metrics based approach to demonstrating the value of IT to Business
This presentation outlines a metrics based approach to demonstrating the value of IT to Business

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Published by: Ben Meek on Aug 14, 2012
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05/13/2014

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Copyright © Transpire Pty Ltd 2012.
Demonstrating thevalue of IT to business
A metrics based approach
 
Copyright © Transpire Pty Ltd 2012.
Perceived value varies according to stakeholder soit is important that we frame metrics that arerelevant to our audience.
Perceived value varies according to stakeholder so it isimportant that we frame metrics that are relevant toour audience.
 
Stakeholding Value drivers
Board andExecutive1.DoesIT support the achievement of business objectives?2.What value does the expenditure on IT deliver?3.Are IT costs being managed effectively?4.Are IT risks being identified and managed?5.Are targeted inter-company IT synergies being achieved?Business Unit Executives1.Are ITs services delivered at a competitive cost?2.Does IT deliver on its service level commitments?3.Do IT investments positively affect business productivity or the customer experience?4.Does IT contribute to the achievement of our business strategies?Corporate Audit and Compliance 1.Are the organization’s assets and operations protected?2.Are key business and technology risks being managed?3.Are proper processes, practices and controls in place?IS Organisation1.Can we attract and retain the talent we need to support the business?2.Are we developing the professional competencies needed for successful service delivery?3.Are we creating a positive workplace environment?4.Do we effectively measure and reward individual and team performance?5.Do we capture organizational knowledge to continuously improve performance?
 
Copyright © Transpire Pty Ltd 2012.
Source: The Strategy-Focused Organization, Robert S. Kaplan and David P. Norton, 2001
“To succeedfinancially, howshould we appear toour shareholders?”Financial PerspectiveCustomer Perspective“To achieve ourvision, how shouldwe appear to ourcustomers?”Learning & Growth Perspective“To achieve our vision,how will we sustainour ability to changeand improve?”“To satisfy ourshareholders andcustomers, whatbusiness processesmust we excel at?”Internal Perspective
Vision and Strategy
We have adopted aBalanced Scorecard approach

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