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TestInside 642-164
Cisco 642-164Unified Communications Contact Center Express.(UCCX)
Q&A V 1.88
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TestInside 642-164
1. Where do you enable the CRS engine?A. Publisher Activation pageB. Component Activation pageC. Cluster Setup pageD. Server Setup pageAnswer: B2. When a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?A. TimeoutB. SQL ErrorC. SuccessfulD. Connection Not AvailableAnswer: C3. What three tasks are required to add a CRS application? (Choose three.)A. create a triggerB. create an applicationC. restart the CRS engineD. upload script to repositoryE. configure default session timeoutAnswer: ABD4. CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities? (Choosetwo.)A. Tool to collect syslog messages from multiple sourcesB. User Tracking to track IP telephonesC. Diagnostic trace tools to analyze connectivityD. Monitoring of Cisco voice elementsE. Problem alerts for operations personnelAnswer: DE
 
TestInside 642-164
5. When would the Cisco Supervisor Desktop fail to show an agent that is logged in?A. The agent is not ready.B. The agent is not on a call.C. The agent is an IP phone agent.D. The agent is not in the team currently being viewed by the supervisor.Answer: D6. Where are CTI route points added or configured for Cisco Unified Contact Center Express?A. Cisco Unified CallManager Device ConfigurationB. Cisco Unified Contact Center Express Directory ManagementC. Cisco Supervisor DesktopD. Cisco CRS Administration, JTAPI Trigger CreationE. Cisco Unified Contact Center Express Media SubsystemAnswer: D7. What is a benefit of using subflows?A. decreases the amount of flowsB. collects information about callers to agentsC. creates a framework for CRS Server status reportingD. decreases latency through increased bandwidth on CRS ServerE. provides more efficient management of flows that are called by multiple other flowsAnswer: E8. What formula do you use to calculate the number of Voice Gateway ports?A. Erlang AB. Erlang BC. Erlang CD. IVR ports + agent phonesAnswer: B9. Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
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cdriskell

This is a great preview. It provided a view into how questions are asked.

reply02 / 03 / 2009
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