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Characterize the prevalence of the change process inorganizations.
Understand what, exactly, is changed whenorganizational change comes about, and the forcesresponsible for unplanned organizational change.
Describe what is meant by strategic planning andexplain the types of strategic changes thatorganizations make.
Identify the 10 steps in the strategic planning process.
Explain why people are resistant to organizationalchange and how this resistance may be overcome.
Identify and describe the major organizationaldevelopment techniques that are used today.