atlayer 3.Clients and Servers will make use of all seven layers.At the destination machine the informationwill rise from layer 1 up to layer 7,where it interfaces with the application.Using the OSI model as a foundation of the troubleshooting methodology allows you to examine the variouslayers of the model to make sure the involved devices and circuits are performing as expected.It is like tryingto track a relative on a long distance trip from New York City to Los Angeles.After leaving New York,the rela-tives are expected to spend the night in Columbus,Ohio,a 560 mile trip.You can call the hotel in Columbus tofind out if they got there.If they have,you know that part of the trip was successful.In using the OSI model,we can verify the success of the communication process at various layers or levels of the model.Did my communication attempt make it to a specific layer? Did it make it to a specific device? If not,where did it fail? Locating the point of failure helps you determine what the failure might be and whatsolution might be needed.
Troubleshooting OSI Layers 1 and 2
At layers 1 and 2 of the OSI model,communication over the “wire”is the focus.There are many different toolsyou can use at this layer to trouble shoot network problems.If you locate a problem at this layer,repair theproblem and your trouble might go away.
For your workstation,the key is to make sure that your device is actually sending or receiving information fromother devices.In the world of Windows®,the sure indicator is the blinking lights found on the task bar.In the picture above,the two small “screens”are there to show the network activity.If you see the color of the screens change,blink,or turn solid a solid light blue color,you are sending and/or receiving information from or to otherdevices.Your physical network is working!
Another sure way to see if you have been actively communicating with other devices is to view the contents of your ARP cache.ARP is a process used to locate other devices on your local network to get their Media AccessControl (MAC) address.If you have entries in your ARP cache,you are communicating with other devices.
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