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Content Management and Six Sigma
 
Dell JoshiDuPont CompanyApril 24, 2006
 
4/24/2006
2DuPont CR&D Information & Computing Technologies
Agenda
“Library of the Future” Vision
Collection Management Strategy
Six Sigma Methodology
Voice of the Customer (VOC)
Pricing Models – Past and Present
Our Transition
Emotional Aspects of Transition to VirtualEnvironment
Customer Care and Relationships
 
4/24/2006
3DuPont CR&D Information & Computing Technologies
Access to informationneeded for the job athand - anytime, anywhere
 
Knowledgeable information professionalsprovide entrée into the world of information(guidance, consulting, training, searching)Ease of obtaininginformation withoutregard to whether it is“owned” by DuPontlibraries (“just in case”)or provided “just intime”To provide superior library and information services that are aligned with DuPontcorporate directions and contribute to DuPont research and business goals.“Library Services” -- More than “bricks & mortar” and book stacks.Integration of internal &external information for knowledge intensity
 
“Library of the Future” Vision:
The World of Information… Anytime, Anywhere
 
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