power to see all
Pssst! Your NOC is Flying Blind
How long did it take to get a permanent x or your lastnetwork problem? Too long? Even worse, did you all shorto actually getting one? I so, it’s not surprising. But becauseo network visibility problems, chances are good that yourorganization is leaking real money in network and businessdowntime.You can’t manage and protect what you can’t see. While manyhundreds o network monitoring tools exist, organizationstoday know surprisingly little about the trac on their mission-critical high-speed networks. It takes them so long to xnetwork problems that the business suers while the seconds,minutes, and hours o downtime accumulate.This situation has never been ideal, but it is now becomingcostlier than ever as we grow more dependent on networks totransact business. Network engineers are expected to quicklyresolve network incidents and achieve as close to 100%network availability as possible. Ater all, your organizationstands to lose thousands or even millions or every minuteyour network is down. And reliance on the corporate networkis only increasing with the rollout o new applications suchas latency-sensitive unied communications (UC) and virtualdesktop inrastructure (VDI), which sends each user keystrokeacross the network to the data center or manipulation andprocessing.
Causes of poor visibility
With all the monitoring products on the market, whyare your network troubleshooters fying blind?There are two main reasons:1. While most enterprises are ully investedin incident detection and protection tools(1 and 2 in the gure on the right), theyhaven’t yet embraced tools that acilitateincident resolution and root cause analysis.These are the tools that empower you toquickly nd the real problem, resolve it,and eradicate it or good2. Most monitors see just a raction onetwork trac. As a result, engineersreceive incomplete inormation and areprone to ollowing a misleading trail asthey investigate incidents. Being sent ocourse slows down both your mean and maximum repairtimes in an economy when, more than ever, time is money.These situations exist because traditional packet monitors areunable to accurately record and timestamp every single packet.So they leave network engineers to draw troubleshootingconclusions based on less than a complete picture o whatoccurred. This approach increases repair times and decreasesnetwork and business uptime because the inormation beingacted upon is o the ‘garbage in, garbage out’ variety.
Having only a partial picture makes it particularly dicult totroubleshoot intermittent problems that don’t match up withthe averages. Intermittent problems are usually the most time-consuming to resolve and cost enterprises a small ortune eachyear in downtime.Specically, the absence o incident response and root causeanalysis tools in enterprises causes the ollowing problems:
Wasted resources as engineers chase traces
Hit-or-miss corrective action
Service degradation and resulting user dissatisaction
Escalation o network management costs
Lack o an ability to contain problems and to minimize thereach o their impact.Despite this state o aairs, today’s network engineers need